Summary
Overview
Work History
Skills
Timeline
Generic

BOBBY TURNER

McLean Ville,North Carolina

Summary

Analytical Charge back Analyst proficient in information gathering, report preparation and data compilation capabilities. In-depth knowledge of claims process, procedures and policies. Accommodating and logical individual skilled in researching claims request.

Overview

31
31
years of professional experience

Work History

Credit/Claims Analyst

Legacy Classic Furniture
High Point, NC
02.2002 - Current
  • Responsible for managing a network of larger accounts both national and international
  • Research and review report for pricing discrepancies, damage product, issue merchandise discount produced by sales representative, or product donation
  • Work closely with the collections department to track customer claims for incomplete orders, lost merchandise, and or damaged merchandise
  • Audit all request for credit claims, review credit limits per Lyons report
  • Request refunds for any invalid deductions produced by sales representative
  • Initiate credit memos when justified or deny deductions if necessary
  • Train all new employees within my area
  • Invoice and collect from salvage companies for damaged merchandise
  • Work closely with customer service when containers need to be diverted
  • Process all Return Authorization
  • Request
  • Utilize web base account in order to process customer request for damaged merchandise
  • Work closely with Vice President, Sales Management team to keep accurate account of customer volume of sales through excels spreadsheets, etc;
  • Communicate with sales representative as it pertains to customer accrued advertising dollars.

Accounts Receivable

Oakwood Acceptance Corporation LLC
10.1998 - 01.2002
  • Collect delinquent Mortgage Accounts 30 or may days past due
  • Take inbound and outbound call within a call center environment
  • Process extensions and modification of customer mortgage accounts
  • Received customer payments by check/cash
  • Run daily task report of western union and loc box payment
  • Processed charge offs and bankruptcy
  • Create reconciliation statements, distribute incoming mail
  • General office duties, filing, fax, coping documents
  • Processed customer payoffs

Collateral File Manager/Underwriter Assistant

Wendover Funding EDS
02.1993 - 01.1998
  • Managed a offsite Mortgage File Facility, along with a staff of 7 employees
  • Provided coaching training and development to team members
  • Assisted with the development and implementation of a file tracking system
  • Processed incoming and outgoing mortgage files
  • Entered data for HUD/FHA direct endorsements
  • Shipping and receiving

Skills

  • Strong Organizational skills
  • Decision Making Skills
  • Research
  • Computer Proficiency
  • Microsoft Word
  • Self Starter
  • Multi tasker
  • Team Player

Timeline

Credit/Claims Analyst

Legacy Classic Furniture
02.2002 - Current

Accounts Receivable

Oakwood Acceptance Corporation LLC
10.1998 - 01.2002

Collateral File Manager/Underwriter Assistant

Wendover Funding EDS
02.1993 - 01.1998

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BOBBY TURNER