Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Bobby Kwok

Bobby Kwok

San Francisco,USA

Summary

I enjoy meeting customers and helping them with their purchases. I understand that spending money on a car or any product is a big deal both personally and financially to the client. Making them feel great about their purchase from me always puts a smile on my face. Over time, being upfront, direct, and transparent is the best policy while being friendly and professional and courteous. I've had many decades of sales training and continued training in both sales and management. Keeping the sales team on the same level as me is what I strive for when I'm in a management role. As a sales professional role, I always mentor and give advice to new employees. If someone has a better way of doing something, I'm always open to listening to new ideas and accept criticism whether it's positive or negative. My KPI scores has always been above 950 / 1000. Wherever I ago. My yelp review and Google reviews are always at five stars! Making the store profitable is the main goal. Being punctual is crucial. Working late, no problem. Whatever it takes to get the deal done, I'll go the extra mile. Thanks for your consideration!

Overview

33
33
years of professional experience

Work History

Sales Associate

Serramonte Kia
06.2025 - Current
  • Delivered exceptional customer service to enhance client satisfaction and loyalty.
  • Assisted customers in selecting vehicles, ensuring alignment with their needs and preferences.
  • Maintained up-to-date knowledge of inventory, promotions, and financing options available.
  • Collaborated with sales team to develop strategies for improving showroom traffic and conversions.
  • Utilized CRM systems to track customer interactions and follow up on leads effectively.
  • Trained new associates on sales techniques and dealership policies to ensure consistency in service delivery.
  • Analyzed customer feedback to identify areas for improvement in sales processes and service offerings.
  • Implemented best practices for vehicle presentation to optimize customer engagement and interest levels.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed approxuimately 30 incoming calls, and emails daily.
  • Conducted cold calling approximately 30 outgoing calls, texts, and emails daily.

Client Advisor

VINFAST AUTO LLC.
03.2024 - 04.2025
  • Conduct test drives with customers in store and offsite customer's home or office.
  • Answering internet leads in a timely manner.
  • Setting appointments.
  • Assist the customer through VINFAST procedures from placing their order to delivery and signing contracts electronically via customer's smart phone.
  • Explaining the benefits of owning an Electric Vehicle.
  • Appraise trade-ins.
  • Attend marketing events (Electrify Expo SF & Alameda).
  • Keeping the customer informed when their vehicle is ready for delivery.
  • Staying in touch with service and porter periodically if the vehicle has arrived.
  • Stock in cars as needed.
  • Arrange the lot as needed.
  • Transport cars as needed.

Used Car Manager Buyer Team Leader

Cadillac of South San Francisco
08.2023 - 01.2024
  • Purchased pre-owned vehicles for store inventory
  • Sourced cars from crm data base for lease maturity reports, offered each service drive customer a KB ICO voucher included with their service repair order receipt.
  • Appraised cars via Vauto, KBB, Carmax, Manheim, Adessa, ACV Auctions.
  • Approved re-conditioning for used vehicles working with service and parts dept.
  • Desked new and pre-owned deals via Tekion CRM and DMV Desk.
  • Managed a team of eights sales consultants with two other new car managers.
  • Conducted contracts for new and pre-owned vehicles and wholesale DMV bill of sales reports.
  • Performed daily training meetings with sales staff.
  • Performed daily morning walk arounds for recently acquired pre-owned inventory.
  • Became top KBB ICO performer top three in our area with high closure rates and being profitable.

Internet Sales Manager / Used Car Buyer

Infiniti of Marin
02.2023 - 12.2023
  • Sold new and pre-owned vehicles.
  • Conduct test drives.
  • Answered leads in a timely manner.
  • Purchased used cars via KBB ICO leads, data mining CRM for lease maturity customers, Craigslist, Facebook Marketplace, looked for cars on the street and dealer service drive.
  • Reached out to lease maturity reports for Infiniti and Nissan customers regardless if their lease was over a year out or not.
  • Appraised vehicles from our service drive.
  • Offered service customers a test drive or free appraisal on their current car.
  • Store Closed

Used Car Manager

Hyundai Genesis of San Bruno
02.2023 - 08.2023
  • Purchased pre-owned vehicles for store inventory.
  • Appraised cars via Vauto, KBB, Carmax, Manheim, Adessa, ACV Auctions, etc.
  • Approved re-conditioning of used vehicles working with service and parts dept.
  • Desked new and pre-owned deals via Tekion CRM and DMV Desk.
  • Conducted contracts for new and pre-owned vehicles and wholesale dmv reports.
  • Performed daily meetings with the sales staff team of thirty.
  • Performed daily morning walk arounds for recently acquired pre-owned inventory.
  • Help motivate and train sales staff for best dealership practices.

Internet Sales Manager

Redwood City Infiniti (Carnamic)
06.2020 - 03.2022
  • Sold new and pre-owned Infiniti vehicles.
  • Conduct test drives.
  • Answered leads in a timely manner.
  • Purchased used cars via Kelly Blue Book, Craigslist, Facebook Marketplace. etc.
  • Reached out to lease maturity reports for Infiniti and Nissan customers regardless if their lease was over a year out or not.
  • Appraised vehicles from our service drive.
  • Offered service customers a test drive or free appraisal on their current car.

Internet Sales Manager Used Car Buyer

Nissan Infiniti of San Francisco / Hyundai Nissan of Serramonte
02.2017 - 03.2019
  • Sold new and pre-owned Infiniti vehicles.
  • Conduct test drives.
  • Answered leads in a timely manner.
  • Purchased used cars via Kelly Blue Book, Craigslist, Facebook Marketplace. etc.
  • Reached out to lease maturity reports for Infiniti and Nissan customers regardless if their lease was over a year out or not.
  • Appraised vehicles from our service drive.
  • Offered service customers a test drive or free appraisal on their current car.
  • Store Closed

Used Car Buyer Manager

Toyota of Marin
08.2015 - 01.2017
  • Purchased cars via KBB ICO leads.
  • Offered service customers a free appraisal.
  • Looked for cars on Craigslist, Facebook Marketplace, Toyota Lease Maturity Reports.
  • Contracted DMV papers and arranged for checks with payroll.
  • Arranged for transport of newly acquired purchases.
  • Managed twenty to thirty incoming and outgoing phone calls, texts, and emails per day.

Education

Graduated Diploma - General Studies

Star of The Sea Elementary
San Francisco, CA
05.1987

High School Diploma -

Sacred Heart Cathedral Preparatory
San Francisco, CA

AA - Culinary Academy Hotel / Restaurant Management, General Education Business Marketing

City College of San Francisco / College of San Mateo
San Francisco & San Mateo, CA
12.1994

Skills

  • Listening skills
  • Multi-tasking strength
  • Problem-solving skills
  • Time management
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Client service
  • Store opening and closing
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • Sales strategies
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Retail store operations
  • Sales training
  • Guest relations
  • Strategic planning
  • Sales development
  • Building rapportl
  • Product recommendations
  • Brand promotion
  • Cold calling
  • Sales forecasting
  • CRM software proficiency
  • Friendly and outgoing

Languages

Chinese (Cantonese)
Native or Bilingual

Timeline

Sales Associate

Serramonte Kia
06.2025 - Current

Client Advisor

VINFAST AUTO LLC.
03.2024 - 04.2025

Used Car Manager Buyer Team Leader

Cadillac of South San Francisco
08.2023 - 01.2024

Used Car Manager

Hyundai Genesis of San Bruno
02.2023 - 08.2023

Internet Sales Manager / Used Car Buyer

Infiniti of Marin
02.2023 - 12.2023

Internet Sales Manager

Redwood City Infiniti (Carnamic)
06.2020 - 03.2022

Internet Sales Manager Used Car Buyer

Nissan Infiniti of San Francisco / Hyundai Nissan of Serramonte
02.2017 - 03.2019

Used Car Buyer Manager

Toyota of Marin
08.2015 - 01.2017

AA - Culinary Academy Hotel / Restaurant Management, General Education Business Marketing

City College of San Francisco / College of San Mateo

Graduated Diploma - General Studies

Star of The Sea Elementary

High School Diploma -

Sacred Heart Cathedral Preparatory