Shannon Seymour
Ennis,TX
Summary
I took some time off to be a stay at home mom and to run the office of my husbands small business. I am a hardworking employee with customer service, administrative skills, multitasking and time management abilities. I am devoted to giving a positive and memorable experience to all my coworkers and customers.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Globe Products Co., Inc.
Ennis, TX
01.2002 - 02.2018
- Answered 10 line phone system
- Answered customer questions, took orders and entered into system for processing
- Entered orders that were received by phone, fax or email
- Called customers with details of their order if there was a delay in shipping
- Provided production needs on parts to the scheduler and shipping coordinators
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Trained any new customer service representatives as they were hired
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided administrative assistance to the Vice President and Office Manager as needed
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided backup for purchasing, accounts payables/receivables and payroll when needed
Accounts Payables
Drive Financial
Dallas, TX
06.2000 - 12.2001
- Reviewed invoices and check requests for accuracy, completeness, and conformity to company policy.
- Investigated discrepancies between purchase orders, receiving documents, and vendor invoices.
- Maintained accurate records of payments made to vendors.
- Assisted with month-end closing activities related to accounts payable.
- Prepared checks for mailing or electronic payment processing.
- Answered inquiries from internal departments regarding accounts payable status.
- Provided support to the accounting team as needed during busy periods or special projects.
- Generated weekly aging reports for management review.
- Coded invoices and other records to maintain organized and accurate records.
- Notary for the company
- Assisted receptionist on 25 line phone system
Fleet/Lease and Bank Repo Coordinator
Adesa Dallas Auto Auction
Mesquite, TX
07.1992 - 06.2000
- Enter the vehicle vin numbers into the Auction database
- Support to the bank(s) on repo cars when cars were auctioned or released to banks customer
- Support to the Fleet/Lease Companies when cars were sent to be auctioned
- Customer support to the buying dealers at the auction, called banks with offers on the repo cars
- Handled questions on titles and obtaining titles on cars sold at the auction for assigned banks and lease companies
- Handled the banks and lease companies A-H
- Answered all questions from assigned companies
- Kept weekly stock inventory of cars for the banks and lease companies A-H
- Backup to the receptionist when needed (25 line phone system)
Customer Service Representative
Top Notch Personnel Inc.
Dallas, TX
05.1992 - 07.1992
- Was assigned to Gulf State Auto Auction that was bought out by Adesa Dallas Auto Auction. Became a full time permenant employee of Adesa Dallas Auto Auction
Education
GED -
Eastfield College
Mesquite, TX04-1991
Skills
- Data Entry
- Filing and organization
- Excell / excell spreadsheets
- Word
- powerpoint
- 10 key
- 25 line phone system
- administrative assisant
Affiliations
- Enjoy helping in sport activities my son is apart of
- Christian that helps runs some of the ministries at church
- Love to help in the nurseries at church
Timeline
Customer Service Representative
Globe Products Co., Inc.
01.2002 - 02.2018
Accounts Payables
Drive Financial
06.2000 - 12.2001
Fleet/Lease and Bank Repo Coordinator
Adesa Dallas Auto Auction
07.1992 - 06.2000
Customer Service Representative
Top Notch Personnel Inc.
05.1992 - 07.1992
GED -
Eastfield College
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