Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Bobby W Smyser

Wichita

Summary

Dynamic, performance-driven, detailed, organized; forward-thinking, dynamic and creative sales and marketing leader; expert at bringing efficiency and profitability together. A visionary who utilizes excellent communication and presentation skills to create current and future growth. Trained and certified in Wicklander-Zulawski experienced investigator in site security; employee training; investigating security issues; interviewing techniques and analytical processes. A natural entrepreneur with the ability to perform various roles simultaneously. Helping companies translate their business goals to reality.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Store Manager

Big Bob’s Flooring Outlet
12.2021 - 03.2025
  • Complete store setup from bare floors to completed retail facility. Handled franchise vendor setup and product and display items. Supervise staff. Train staff to perform allocated roles. Lead all functional areas of the store, including delivering on sales goals, financial performance of the store, delivering on company initiatives, resource planning and hiring, inventory quality control, and maintaining compliance with company standards. Assisting customers with making the best selection for their flooring projects. Delivering on overall customer satisfaction. Coaching and mentoring a team and ensuring a culture that is committed to reaching desired results. Managing resources and scheduling for successful day to day operations. Leading a confident and knowledgeable sales team that delivers an exceptional experience for our customers. Administer pay slips to staff.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Sales Representative

River City Flooring
11.2020 - 12.2021
  • Qualify customers to determine the scope of their needs through active listening, exploring the ins and outs of their project criteria and building rapport in a genuine way. Help to drive sales by selling, upselling, and cross selling products and services and sell the whole project and reach your sales goals. Model exemplary customer service interactions through consistent language, mindset and technology usage that represents the River City Flooring way of doing business.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.

Security Guard

GardaWorld
11.2019 - 10.2020
  • Maintained a safe environment for workers and the public. Enforced client site rules and regulations. Conducted patrols and monitored premises regularly to maintain order and establish presence. Protected the client’s assets relative to theft, assault, fire, and other safety concerns. Implemented contingency plans, prevented situations from deteriorating and tracked security flaws. Accessed control of entryways and exit points using equipment at my disposal. Prepared security report with legitimacy and detail.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Completed full building and grounds patrols to spot and investigate concerns.

Cross Country CDL Truck Driver

J Bray Fast Freight, LLC
07.2015 - 10.2019
  • Transported customer’s products across country to their door-steps. Charted out best possible routes keeping traffic and distances in mind. Used maps and GPS to determine unfamiliar routes. Ensured that any delays due to traffic or other unforeseen circumstances are relayed to the office immediately. Operated commercial trucks by following traffic rules and company regulations. Verified that all items listed on a daily work order have been delivered. Provided customers with information of safe handling of delivered products. Performed preventative and regular maintenance on trucks to minimize breakdowns on the roads. Made sure that delivery information was logged properly in the company database. Relayed any feedback or complaints received from customers to the company.
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.

Cross Country CDL Truck Driver

J Bray Fast Freight, LLC
07.2015 - 10.2016
  • Transported customer’s products across country to their door-steps.

President/Owner

Hobo Brands, LLC
07.2013 - 08.2015
  • Fresh fruit and private label products distributor serving Arkansas and Missouri. Oversaw all aspects of the business. Defined the strategic direction of the company. Created company brand and handled all promotional initiatives. Supervised all financials. Served as project lead and provided allocation of resources. Designed and ensured implementation of customer retention and satisfaction plans.

Account Executive

Pearson Broadcasting, KBCS 104.3 ESPN Arkansas
04.2014 - 07.2015
  • Identified and solicit new business; serviced and grew existing accounts. Developed persuasive proposals in response to client needs and/or opportunities. Generated clients based on market, platform or station information. Ensured client satisfaction through cooperative communication. Integrated Marketing Solution Provider will also negotiate rates consistent with company operating goals and budgets and ensured prompt payment. Utilized all available company resources in marketing, operations and sales to present company assets in the best possible light.

Assistant Manager

Wal-Mart #11
10.2012 - 07.2013
  • Responsible for providing superior customer service and driving sales and margin in alignment with the financial plan of the retail store. Controlled and monitored overall store expenses, and ensured that all corporate financial and merchandising standards are maintained and enforced. The ASM also oversaw a variety of store specific programs (e.g., Installed Sales, Delivery, and Product Services). Additional responsibilities included overseeing the overall safety, security, supervision, training, mentoring, and scheduling of all assigned personnel, as well as any other duties as assigned.

Asset Protection Manager

SAM’s Club #8254
07.2009 - 10.2012
  • Wicklander-Zulawski Interview and Interrogation Techniques Certified - Member of National Registry of Food Safety Professionals - Certified Food Safety Manager - Class A/B Operator Fuel Station Certification Monitor and assure compliance of all Federal, State and Local safety laws, rules and regulations. To include such areas as: OSHA, Haz Waste, Food Safety, Accident Prevention and Investigation, all building and safety issues. Responsible for loss prevention and shrink issues to include internal and external theft. Performed detailed investigations on property and ensured proper use of company property. Developed accurate interviewing techniques and maintained knowledge on facts when investigating issues. Documented and prepared accurate investigative reports. Trained employees and ensured compliances to all policies. Managed work according to company policies and security programs. Designed and executed new audit and control procedures. Performed inspection of site security and insured integrity of various CCTV equipment. Analyzed processes and recommended changes.

President/Owner

Bob’s Original Fast Food Company, LLC
06.2001 - 07.2012
  • Fresh fruit and private label products distributor serving four states. Oversaw all aspects of the business. Developed and implemented the strategic direction and long-term business plans of the company. Created and implemented sales and marketing plans for company brand including and private label products, planning, promotions, pricing strategies and budget preparations. Established and maintained key customer relations and grew customer base within the 4 state territories. Supervised all financials. Served as project lead and provided allocation of resources. Supported sales team members in the markets to sell key accounts and drive volume/income to achieve sales contribution targets. Designed and ensured implementation of customer retention and satisfaction plans.

Education

GED -

NewtonHigh Schoolansas
Newton, K
05-1980

Skills

  • Loss prevention techniques
  • Interview facilitation
  • Conducting investigations
  • Effective communication
  • Case development
  • Business growth strategy
  • Problem-solving expertise
  • Collaborative team development
  • Customer Relationships
  • Reorganization
  • Cost Control
  • Training
  • Startups
  • Plan Presentations
  • Vendor Relationships
  • Purchasing
  • Financial Management
  • Negotiation
  • Budget Development
  • Accounting
  • Customer Service
  • Accounts Payable/Receivable
  • Warehousing
  • Distribution
  • Corporate Relationships
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization

Certification

  • Wicklander-Zulawski Criminal Interview/Interrogation Techniques Certified
  • TWIC – Transportation Workers ID Card
  • National Registry of Food Safety Professionals Member
  • Certified Food Safety Manager
  • Class A/B Operator Fuel Station Certification Monitor
  • CDL Registered Driver
  • International Who’s Who of Professionals 1996

Accomplishments

  • 20 plus years’ experience training employees in areas of: Asset Protection/Loss Prevention Management, Production, Sales and Logistics
  • Oversaw a $100 million Sam’s Club location and led the club from a 400 rank in overall Asset Protection and Club standing to a Top 20 ranking moving up and making #1 in market
  • Investigated, Interviewed and Apprehended suspect who stole over $55,000 in a refund fraud scam
  • Assisted in overseeing security at the Wal-Mart Holiday and Year Beginning Meetings
  • Oversee and secure Sam’s Club building and property; Wal-Mart store and assets after the Joplin 2011 tornado
  • Experienced Transportation CDL Driver with over 1,000,000 miles driving cross country

Timeline

Store Manager

Big Bob’s Flooring Outlet
12.2021 - 03.2025

Sales Representative

River City Flooring
11.2020 - 12.2021

Security Guard

GardaWorld
11.2019 - 10.2020

Cross Country CDL Truck Driver

J Bray Fast Freight, LLC
07.2015 - 10.2019

Cross Country CDL Truck Driver

J Bray Fast Freight, LLC
07.2015 - 10.2016

Account Executive

Pearson Broadcasting, KBCS 104.3 ESPN Arkansas
04.2014 - 07.2015

President/Owner

Hobo Brands, LLC
07.2013 - 08.2015

Assistant Manager

Wal-Mart #11
10.2012 - 07.2013

Asset Protection Manager

SAM’s Club #8254
07.2009 - 10.2012

President/Owner

Bob’s Original Fast Food Company, LLC
06.2001 - 07.2012

GED -

NewtonHigh Schoolansas

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