Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Bobby Thomas

Fort Walton Beach,FL

Summary

Experienced maintenance professional with a proven track record of meeting company goals through consistent and organized practices. Skilled in working under pressure, adapting to new challenges, and enhancing the organizational brand. Seasoned maintenance director with over 20 years of leadership experience, recognized for problem-solving and improving customer satisfaction. Enthusiastic leader eager to contribute to team success through hard work, attention to detail, and excellent organizational skills, with a clear understanding of maintenance and training in multifamily communities. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals, strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Results-driven professional leads, motivates, and collaborates with team members and contractors, experienced in troubleshooting and diagnosing repair issues, committed to implementing best practices and standards to deliver customer satisfaction.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Maintenance Supervisor

RMR Group
04.2023 - Current
  • Supervised 1 employees and scheduled shifts.
  • Negotiated contracts with vendors for cost-effective materials procurement.
  • Tracked and progressed maintenance requests in CMMS systems to meet schedules.
  • Monitored product quality and communicated necessary improvements to site superintendent.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Organized ongoing maintenance schedules to boost system performance.

Maintenance Supervisor

Pedcor Homes
10.2020 - 04.2023
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
  • Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
  • Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Supervised 3 to 6 employees and scheduled shifts.
  • Tracked and managed department costs for good budget adherence.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Reviewed and studied blueprints to double-check installation and implementation project requirements.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Created and maintained daily and weekly reports for upper management.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Supervised team of installers and mechanics to complete work on time and to company standards.

Community / Area Maintenance Service Director

Lurin Capital
09.2018 - 10.2020
  • Created and implemented a maintenance program to optimize operational efficiency and reduce downtime from 40% to 95%.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time 20% to above 90%.
  • Monitored building systems and directed preventive maintenance.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime by 90%.
  • Conducted training, licensing and vehicle inspections for new employees.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Implemented scheduled maintenance, retooling production status sheets and driving work order tasks to achieve scheduling effectiveness.
  • Developed and implemented building operations and maintenance policies.
  • Supervised employee performance, preventive maintenance and safety.
  • Established clear procedures for handling repairs, planning maintenance and completing building updates.
  • Rolled out improved training programs for maintenance employees.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • I worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
  • Contributed to development, implementation and execution of maintenance programs.
  • Sourced outside contractors for special projects and oversaw bidding and selection processes.
  • Created work schedules and set up training for 10 employees working on or with hand tools and power equipment.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Managed efficient teams of up to 10 employees.
  • Developed and implemented employee incentive programs to promote top performance.
  • Verified building areas were working optimally and kept clean.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Supervised safety, prevention and fire protection programs.
  • Resolved problems, improved operations and provided exceptional service.
  • Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Received and processed stock into inventory management system.
  • Oversaw staff development through in-depth training, workshops, seminars and other learning opportunities.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Developed team communications and information for meetings
  • Worked closely with community director and to maintain optimum levels of communication to effectively and efficiently complete projects
  • Worked closely with community director and project manager to maintain optimum levels of communication to effectively and efficiently complete projects.

Lead Maintenance Technician

Winn Residential
03.2015 - 09.2019
  • Generated and completed work orders for repairs, maintenance, and component replacement at 95%.
  • Performed carpentry work by constructing and repairing walls, doors, windows as needed.
  • Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy at or above 90%.
  • Repaired and installed electrical wiring for light fixtures, power outlets and as needed.
  • Maintained air conditioning systems by repairing malfunctioning systems and changing air intake filters.
  • Adhered to established policies and standards to safely complete projects.
  • Managed, fixed and maintained up-to-date knowledge on systems.
  • Completed necessary ISO documentation and records to show compliance.
  • Achieved advanced training in safe handling and cleaning, safety and heavy equipment utilization procedures.
  • Kept grounds clean and maintained landscaping by removing debris, watering, fertilizing, mowing as needed.
  • Collaborated with painters to initiate quality assurance projects.
  • Laid and repaired tile, carpet and vinyl flooring.
  • Maintained parts inventory using real page for parts used in repairs.
  • Provided functional plumbing by repairing leaks, removing drain clogs and installing parts as needed.
  • Generated and completed work orders for repairs, maintenance, and component replacement.

25 Uniform, 25 Lima, 25 Bravo

US Army Retired
09.1989 - 05.2014
  • Perform tests on cable communications systems and circuit groups
  • Operate manual and motorized cable construction equipment
  • Install and repair circuits and wiring
  • Maintenance on power generators
  • Plan, supervise, coordinate, and provide technical assistance for the installation, operation, systems analyst functions, unit level maintenance, management of multi-channel/multi-user information processing systems in mobile and fixed facilities.
  • Perform information assurance functions for CERTS.
  • Participate in development of the continuity of operations plan (COOP), information systems plan (ISP), information management plan (IMP) and information management master plan (IMMP).
  • Conduct quality assurance of information systems operations.
  • Perform duties of COMSEC custodian in accordance with appropriate regulations.
  • Supervise the operation of the ISSO.
  • Establish and operate the printing and duplication program.
  • Supervise, implement classified document control policies, procedures, standards and inspections.
  • Provide guidance on printing and publication account procedures, processes and regulatory requirements.
  • Control production operations in support of command or agency priorities.
  • Develop and enforce policy and procedures for facility management.
  • Develop, direct, and supervise training programs to ensure Soldier proficiency and career development.
  • Organize work schedules and ensure compliance with directives and policies on operations security (OPSEC), signal security (SIGSEC), COMSEC and physical security.
  • Write unit or facility standing operating procedures (SOP).
  • Arrange higher level or contractor support maintenance for assigned equipment.
  • Prepare or supervise the preparation of technical studies, evaluations, reports, correspondence and records pertaining to information system operations.
  • Direct high level programming projects.
  • Briefs staff and operations personnel on matters pertaining to information systems.
  • Signal support system specialists are sometimes referred to as 25 Universal due to openness and flexibility of the MOS, as soldiers can be assigned from anywhere to Infantry, rangers, higher headquarters, an armored unit, PSYOP, public affairs, or even the Communication Room at the White House.
  • Working in infantry or other related combat units, the 25U may provide the entire unit with their communication needs, the reason being the uniform obtains training on most communication systems.
  • A 25U is often cross trained in other Signal MOS's because of the general knowledge given during training.
  • 25U are one of very few Army MOS that can be promoted to CSM as a 25U.
  • Other signal MOS's change to 25W at E-7.

Education

Associate of Arts - Business Administration and Management, Accounting

Mississippi Valley State University
Itta Bena, MS
01.1989

High School Diploma -

Baker High School
Baker, FL
06.1986

Skills

  • Community engagement
  • Customer service calls
  • Analytical report composition
  • Conducting client needs assessments
  • Clear and concise communication
  • Application development expertise
  • Conducting onsite facility tours
  • Proficient in Red Hat (Linux) and Windows
  • Interviewing skills
  • Effective team collaboration
  • Responsible
  • Maintenance & Repair
  • Reading comprehension
  • Yardi software proficiency
  • Effective time management
  • Driven professional
  • Team collaboration

Certification

  • 2017-09 CAMT
  • 2017-09 EPA Certificate number (789095503520) Universal

Accomplishments

  • Supervised team of 10 staff members.
  • Achieved make ready through effectively helping with all tasks.
  • Documented and resolved work orders which led to happy customer.
  • Achieved pre-inspection by completing Final Account Statement with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Maintenance Supervisor

RMR Group
04.2023 - Current

Maintenance Supervisor

Pedcor Homes
10.2020 - 04.2023

Community / Area Maintenance Service Director

Lurin Capital
09.2018 - 10.2020

Lead Maintenance Technician

Winn Residential
03.2015 - 09.2019

25 Uniform, 25 Lima, 25 Bravo

US Army Retired
09.1989 - 05.2014

Associate of Arts - Business Administration and Management, Accounting

Mississippi Valley State University

High School Diploma -

Baker High School

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