Bobby Jo Copeland
Tampa,FL
Summary
Client Service Associate with exceptional organizational skills and a proven track record in customer engagement. Demonstrated ability to effectively communicate and build relationships with diverse clientele. Seeking a position that values dedication and strong work ethic.
Overview
33
33
years of professional experience
Work History
Backstage Supervisor
Macy's Department Store
Tampa, FL
09.2016 - 03.2025
- Maintained safety protocols by closely monitoring backstage personnel.
- Managed efficient load-in and load-out operations within scheduled times.
- Guided and supported workers to enhance overall performance quality.
- Created daily reports on progress made, and created work schedules weekly for anticipated work.
- Helped coordinate floor moves to improve sales.
- Responsible for the setup and removal of signs as directed for promotional event sales, I helped and led a team of workers to do markups and markdowns on pricing ticket items.
- Assisted and led workers to fill the sales floor with merchandise.
Office Manager
Hiles Curtain Specialties, Inc
Odessa, Florida
08.1998 - 07.2007
- Maintained confidential records relating to personnel matters.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Processed payroll accurately ensuring all employees were paid on time.
- Collections , Employee Insurance, Workers Comp
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Ensured compliance with applicable laws regarding employment practices.
- Developed and implemented office policies and procedures.
- Notarized documents for the job.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Front and Back Office Medical Assistant
Tampa Women's Health Center
Tampa, FL
04.1995 - 11.1997
- Prepared examination rooms with necessary supplies and instruments.
- Managed daily operations of the back office including stocking shelves with medical supplies and equipment maintenance.
- Performed various clerical duties such as filing paperwork, faxing documents, photocopying records.
- Provided support to physicians during examinations and procedures.
- Answered phones promptly and responded to inquiries from patients or providers in a professional manner.
- Greeted patients and verified patient information.
- Assisted in scheduling appointments, verifying insurance coverage, and collecting payments.
- Ordered clinical supplies for the office on a weekly basis ensuring all items were within budget guidelines.
- Organized patient charts according to policies set by the practice administrator.
- Responded to requests for medical records from other healthcare facilities or attorneys in accordance with HIPAA regulations.
- Maintained cleanliness of front office areas including lobby reception desk area and exam rooms.
- Documented notes during patient visits.
Residential Training Instructor
Hillsborough County Developmental Center
Tampa, FL
05.1992 - 04.1995
- Assisted with development of Individual Service Plans for each resident to identify goals and objectives.
- Observed client behavior patterns and reported any changes or concerns to supervisor and lead staff members.
- Provided transportation to appointments or outings when necessary.
- Monitored progress towards goals set forth in individual service plans.
- Helped residents with activities of daily living, grooming and feeding.
- worked with all Handicapped and disabled residents
Education
Greenup County Adult Education
Greenup, KY01-2012
Skills
- Load-in management and scheduling coordination
- Safety compliance
- Team leadership
- Visual merchandising
- Event setup
Accomplishments
- achieving recognition in taking on a leadership role and learning how to partner with other leaders to reach goals
Timeline
Backstage Supervisor
Macy's Department Store
09.2016 - 03.2025
Office Manager
Hiles Curtain Specialties, Inc
08.1998 - 07.2007
Front and Back Office Medical Assistant
Tampa Women's Health Center
04.1995 - 11.1997
Residential Training Instructor
Hillsborough County Developmental Center
05.1992 - 04.1995
Greenup County Adult Education
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