Bobby Jo Kacuba

Taking care of an elderly lady with a Ostomy bag and bag in kidney. Preparing meals, making sure she took her hourly meds, flushing of drainage tubes, cleaning of Ostomy bag, bathing, dressing, light house keeping, grocery shopping and more.

Prepared and cooked breakfast for the guests each morning. Set up for meeting room, cleaned, tour down and washed all dishes in breakfast area and set up for next morning. Customer service and greeted each guest that entered the hotel. Took inventory and ordered what needed for each day in kitchen, put stock away after truck delivered.

• Ensured food quality and presentation met hotel standards by regularly checking buffet items.
• Enhanced guest satisfaction by providing attentive and efficient breakfast service.
• Resolved guest complaints promptly, ensuring positive experiences throughout their stay at the hotel.
• Adhered to safety regulations, maintaining proper food handling practices and hygiene standards.
• Reduced food waste with careful monitoring and timely replenishment of buffet items.

Managed the bar up until I found a new manager, payroll, order of food and beverages, customer service, phone skills, cooked, prep cooked, waitress, bartend, set up for in house bands and parties, inventory, stock, ect.

• Maximized performance by monitoring daily activities and mentoring team members.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

• Caring for the elderly in the comfort of their own homes, Making sure the patient's get and take their correct medicines, bathing them, repositioning them hourly, house work like dishes, laundry, cleaning, taking them to appointments, fixing their meals, therapy needed for each patient. Experience in flushing catheter, oxygen, COPD, and dementia.

• Customer service, phone skills, computer skills, casher, stocking, ordering, paper work, SSCS, Microsoft, payroll, invoices, maintaining the store.

• Customer service, cash register, phone skills, serving food, office paper work, gas pumps, cleanliness of store.

• Responsibilities Cleaned company men's houses and offices on rig sites.
• Skills Used Making sure the houses and offices were cleaned and respectable looking for the company men.

• Responsibilities Opened and closed restaurant, waitress, cook, prep cook, inventory, orders, unload orders, answer phones, safety checks, cleanliness, scheduling, customer service.
• Accomplishments Being able to have the ability to learn all areas of a restaurant.
• Skills Used Customer service, phone behavior, and management skills.

• Responsibilities Customer service, phone skills, cashing checks, counting money in volts, handling money to and from customers, cashier checks, and computer skills.
• Accomplishments Customer service, confidence in handling customers money and large amounts of cash in volts.
• Skills Used Being alert, customer service, phone skills, and concentration.

• Responsibilities Maintain the front of the store with the registers, customer service, counting the volt, scheduling, western union, lottery, phone skills, ringing out customers when busy, assisting cashiers and customers in their needs, safety checks, osha reports, fire hydrant checks, power jack training, online schedules, hiring, orientation classes, head of special events performed by our store, assisting anywhere in the store ween needed like general merchandise, grocery, bakery, deli and fill in for manager while he was out of the store.
• Accomplishments Customer service, phone skills, supervision, management experience. I took classes in many fields to advance myself in the store and received certificates.
• Skills Used My main goal was customer service. I always made sure the customers were pleased with their needs to keep them coming back to shop at our store. Safety and cleanliness is a big role I played in the store for every ones safety and a nice place to work and shop.