Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Bobby Jo Thurston

Auburn,NY

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

27
27
years of professional experience

Work History

Manager

Applebee's Grill + Bar
Auburn, New York
05.2015 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Applied customer feedback to develop process improvements and support long-term business needs.

Training Manager

Applebees
Auburn, NY
05.2005 - Current
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Trained new hires to perform cross-training exercises with experienced workers
  • Directed field training to enhance participants' skills

Bar Manager

Applebee's Grill + Bar
Auburn, NY
05.2020 - Current
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Checked ID cards and verified bar guests were of legal age.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
  • Poured and prepared mixed drinks for over [Number] customers daily.

Education

High School Diploma -

Auburn High School
Auburn, NY
06.1990

Skills

  • Financial Forecasting
  • Environmental Policy
  • Financial Management
  • Strategic Planning

Timeline

Bar Manager

Applebee's Grill + Bar
05.2020 - Current

Manager

Applebee's Grill + Bar
05.2015 - Current

Training Manager

Applebees
05.2005 - Current

High School Diploma -

Auburn High School

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Bobby Jo Thurston