Bobby Joe Jimenez

Car Service Porter Dept. 12/5/23-5/10/23

• Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
• Improved dealership appearance by maintaining clean and organized car displays.
• Ensured timely vehicle deliveries for customers with prompt and accurate transportation services.
• Assisted sales team in meeting sales goals by promptly preparing vehicles for test drives and final delivery.

Wash Rack Dept. 5/11/23-7/2/23

• Enhanced vehicle cleanliness by performing thorough washing and detailing tasks.
• Increased customer satisfaction by providing timely and efficient wash services.
• Maintained a safe work environment by adhering to safety protocols and company guidelines.

Sales Porter/ New Car Dept. 7/3/23-12/27/23

• Increased customer satisfaction by providing personalized assistance and product recommendations.
• Enhanced sales team performance by assisting with product demonstrations and customer inquiries.
• Maintained a clean, inviting showroom to create a positive shopping experience for customers..

• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed day-to-day business operations.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Transformed worn and outdated furniture decor pieces into stylish decorative centerpieces
• Using my own creativity to enhance a new look as needed.

Lead Server

• Training team members to perform high quality customer service and cusotmersatisfacti0onm.Overview the team of skilled professionals tom prepare and serve hot meals on a day to day basis.

Manager

• Successfully managed a team of 16 employees/ full staff to ensure that the restaurant is running accordingly, the meals were out on time,handled any complaints, staff scheduling ,daily & nightly reports. balance money box .

• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Generated increased sales revenue through effective lead generation and follow-up efforts.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings
• Build customer service rapport, earning business through the ability to demonstrate exceptional product knowledge
• Increased customer satisfaction by efficiently handling inbound sales calls.
• Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.

• Assisted in resolving customers issues for improved overall experience and positive feedback.
• Enhanced guest satisfaction by providing personalized and efficient customer service.
• Developed strong rapport with customer(s) through friendly and attentive communication, fostering a welcoming atmosphere.
• Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
• Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
• Exceeded established performance metrics by demonstrating strong problem-solving abilities in addressing caller concerns quickly.

• Increased sales revenue by identifying and targeting high-potential accounts.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Maintaining a strong level of professionalism working establishment, a positive rapport with every customer
• Transferring money into various accounts,accepting deposits,assisting customers with their online banking accounts.

• Enhanced employee satisfaction by implementing innovative HR policies and procedures.
• Streamlined recruitment process for faster hiring of top talent.
• Reduced employee turnover rate with effective retention strategies.
• Improved workplace culture by fostering open communication and collaboration among team members.
• Responsible for general employee relations, including coaching, counseling,complaints Etc.
• Streamlined recruitment process for faster hiring of top talent.,Setting up interviews for staff members on Outlook,Writing notes on the Application portal for updates, moving them over to the interview stages.
• Making copies of New Hire Paperwork packets
• Review New Hire. paperwork/collect Ids
• Multitasking is very important, being able to work as a receptionist, answering phone calls, transferring, receiving mail, distributing mail,setting up conference room for corporate meeting(s)Ordering and setting up food preparations, sending invites as reminders .
• Responsible for all administrative duties related to recruiting,open house,meetings,last minute or on the spot conference calls .

• Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
• Increased product knowledge through continuous training, resulting in improved sales performance.
• Collaborated with team members to meet and exceed monthly sales targets consistently.
• Developed strong rapport with customers, gaining their trust to ensure that they are getting the best value for their tickets/money.
• Providing each customer with world class service,
• Inbound calls consist of selling the best available tickets,group tickets,VIP tickets, Seasonal Ticket Holders , setting up for Will Call, refunds, cancellations ,( Upgrade tickets Some needed approval by supervisor as well as Refunds or cancellations.)