Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Personal Information
Interests
Timeline
BusinessAnalyst
Bobby Ray Richardson

Bobby Ray Richardson

Placentia,CA

Summary

Develop & Implement Tailored Account Solutions to Drive Business Growth & Enhance Customer Loyalty

Personable leader with proven success at building and maintaining long-term and profitable business relationships. Collaborative problem solver adept at coordinating support, service and management resources and fulfilling account performance requirements and customer expectations. Strategic thinker who understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.

Overview

18
18
years of professional experience

Work History

Strategic Account Relationship Manager

Synchrony
07.2018 - 01.2024
  • Streamlined communication channels between departments, facilitating better collaboration on projects across organization.
  • Exceeded 2023 sales target by 10% ($85MM with 112.3%) by understanding key performance indicators among clients.
  • Successfully closed long term strategic partnerships with two new mid-market groups for combined sales of $28MM which added incremental sales to company’s market share.
  • Increased sales $11MM (+10%) through aggressive sales program overhaul, market campaigns, and new product launches.
  • Built long-term partnerships with clients through trust and communication, resulting in increased retention rates.
  • Enhanced customer satisfaction, delivering personalized service and addressing concerns promptly.
  • Established rapport with C-level executives at client organizations, fostering high-level collaboration on strategic initiatives.
  • Led contract negotiations, securing favorable terms for both parties while maintaining strong relationships.
  • Maximized account penetration by identifying upselling opportunities and offering tailored product recommendations that address clients'' pain points or objectives.

Practice Development Manager

Synchrony
01.2006 - 07.2018
  • Introduced innovative approaches when developing proposals for prospective clients – ultimately driving higher conversion rates.
  • Enhanced practice development by implementing strategic initiatives and streamlining processes.
  • Cultivated a collaborative work environment that encouraged open communication and creative problem solving.
  • Optimized resource allocation by analyzing performance metrics and making data-driven recommendations.
  • Participated in relevant networking events to build relationships with potential partners or clients.
  • Analyzed competitor strategies to identify potential gaps in our own approach, leading to targeted improvements.

Education

Associate of Arts - Computer Science

Mt. San Antonio College
Walnut, CA
06.1990

Skills

  • New Business Development

  • Business Relationship Management

  • Strategic Thinking

  • Consultative Selling

  • Collaborative Problem Solving

  • Partnership Development

  • Solution selling

  • Territory Management

Certification

  • Pitch Like A Boss…To The Boss, Rob Marr - Consultant UK, 11/2023
  • Mastering Key Customer Selling Skills, Crew International, 06/2022
  • Fundamental Selling Techniques, American Management Association, 07/2007
  • Sandler Selling System, Orange County - Scott Bailey, 01/2006

Accomplishments

  • With 10 HQ locations containing 595 individual providers to produce $85MM in sales for 2023.
  • Prospected 2 mid-market groups which added $20M to sales portfolio.
  • Achieved 112% in sales by completing QBR's and meetings with accuracy and efficiency.
  • Onboarding process for contracting of new clients
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved enrollment challenges for providers which led to a 5% increase in acceptance.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Company CultureWork-life balanceHealthcare benefits401k matchStock Options / Equity / Profit SharingPersonal development programsFlexible work hoursPaid time off4-day work weekCareer advancement

Personal Information

One of my passions is being able to coach youth sports programs up to the high school level for football, basketball, baseball. Another passion is giving back to the community by getting involved in charity and outreach programs affiliated with NFL called "Take Back The Neighborhood" for local youth and teens to be encouraged through sports while going through their life journey.

Interests

Sports

Animal Welfare

Community Relations

Timeline

Strategic Account Relationship Manager

Synchrony
07.2018 - 01.2024

Practice Development Manager

Synchrony
01.2006 - 07.2018

Associate of Arts - Computer Science

Mt. San Antonio College
Bobby Ray Richardson