Shane Stephens
Montevallo,AL
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Results-Driven Leadership. Whether leading Baby Boomers, Gen X or Millennials—figures out what makes teams tick, trains and transforms individuals into top-performers.
Overview
29
29
years of professional experience
Work History
SALES PROFESSIONAL
LGI Homes
01.2020 - Current
- Maintained consistent [Type] sales by developing and deepening positive customer connections.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Reached out to customers after closing to evaluate satisfaction and generate referrals.
OWNER
Vanlane LLC
11.2015 - 12.2019
- Perform due diligence and acquire distressed properties for the purpose of restoring and resale
- Determined the project schedule, which included the sequence of all construction activities
- Regularly observe the job site to provide direction for all contractors and make adjustments as needed to ensure schedules and budgets will be met
- Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions
- Streamlined accounting and tax preparation using QuickBooks Pro
SALES
Rooms To Go Furniture Store
09.2013 - 11.2015
- Exceeded monthly volume goals over 90% of the time
- Achieved over 90% Fabric Protection, Leather protection and Mattress protection for past 15 months
- Provided excellent customer service after the sale resulting in loyal repeat customers
- Assisted peers in building tickets and closing sales
GENERAL MANAGER
Rooms To Go Kids Furniture Store
03.2008 - 07.2013
- Hired, trained and evaluated personnel in sales and marketing
- Motivated sales associates to meet and exceed their sales goals
- Take turnovers and close sales
- Resolved customer complaints
- Provided insight to corporate buyers regarding product needs and floor display
- Planned and conducted eight staff trainings per week, with an emphasis on building tickets and closing sales
- Conducted store inventories annually
ASSISTANT STORE MANAGER
Rooms To Go Furniture Store
09.2005 - 03.2008
- Interviewed job candidates and made staffing decisions
- Provided continuous training and motivated salespeople to meet and exceed their sales goals resulting in 16 of 17 associates being awarded at one annual meeting
- Increased income of all sales associates by assisting in building tickets and closing sales
- Examined merchandise to verify that it was correctly priced and displayed
- Resolved customer complaints
INVESTMENT REPRESENTATIVE
Edward Jones Investments
08.2004 - 09.2005
- Exceeded Annual Quota
- Assisted in recruiting, interviewing, and hiring new Investment Representatives
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales
- Conducted seminars for existing and prospective clients
- Introduced myself to prospective clients by phone as well as face to face when cold calling
STORE MANAGER
Furniture Liquidators
10.2001 - 08.2004
- Managed all aspects of store including hiring, training, and budgets
- Conducted training presentations to groups of 100 or more associates bi-monthly
- Grew business from 60-80k per month when I joined Furniture Liquidators to 150-200k per month at the Campbellsville location
- Increased sales while decreasing staff from 13 to 10 resulting in significant payroll savings
- Exceeded my personal sales quota of 30k per month as a selling manager
- Achieved store quota 30 out of 32 months
- Averaged 110% of store quota
STORE MANAGER
Heilig Meyers Furniture
01.1998 - 08.2000
- Managed all aspects of store including budgets, hiring, training, deliveries, and local marketing
- Decreased deliquency from over 32% to under 15% without a decrease in sales resulting in increased profit
- Received Most Improved Store award while at this location
CREDIT MANAGER
Heilig Meyers Furniture Store
02.1997 - 01.1998
- Managed an Accounts Receivable of more than 25 million
- Decreased deliquency from 37% to under 18% resulting in increased profits
- Pulled credit reports and made decisions regarding credit extension to new and existing customers
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions
- Received Most Improved Store Award while at this location
ASSISTANT MANAGER
Heilig Meyers Furniture Store
12.1996 - 02.1997
- Responsibilities included credit extension and collection of debts
- Hired and trained office and collection personnel
- Processed invoices, purchase orders, expense reports, credit memos and payment transactions
OUTSIDE COLLECTOR
Heilig Meyers Furniture Store
01.1996 - 12.1996
- Significantly reduced delinquency rate through face to face collections
- Routed daily stops to maximize number of contacts for that day without the use of software
- Traveled to neighboring cities and states to assist in outside collections for other stores.
Education
Small Business Management -
WESTERN KENTUCKY UNIVERSITY
Skills
- Account management
- Sales Strategy Planning
- Marketing
- Staff training and development
- Customer relations
- Merchandising
- POS systems
- Goal-oriented
- Detail-oriented
Timeline
SALES PROFESSIONAL
LGI Homes
01.2020 - Current
OWNER
Vanlane LLC
11.2015 - 12.2019
SALES
Rooms To Go Furniture Store
09.2013 - 11.2015
GENERAL MANAGER
Rooms To Go Kids Furniture Store
03.2008 - 07.2013
ASSISTANT STORE MANAGER
Rooms To Go Furniture Store
09.2005 - 03.2008
INVESTMENT REPRESENTATIVE
Edward Jones Investments
08.2004 - 09.2005
STORE MANAGER
Furniture Liquidators
10.2001 - 08.2004
STORE MANAGER
Heilig Meyers Furniture
01.1998 - 08.2000
CREDIT MANAGER
Heilig Meyers Furniture Store
02.1997 - 01.1998
ASSISTANT MANAGER
Heilig Meyers Furniture Store
12.1996 - 02.1997
OUTSIDE COLLECTOR
Heilig Meyers Furniture Store
01.1996 - 12.1996
Small Business Management -
WESTERN KENTUCKY UNIVERSITY
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