Bobby V. Bajaj
Brazil,Indiana
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Health net insurance
09.2020 - 01.2022
- Very knowledgeable about doctors and medical issues.
- Manually input Financial summary reports, and information about the person I am assisting.
- Fixing their insurance, helping out on what Doctor was needed but also would be covered with their insurance.
- Being equipped to make hard decisions on payment plans.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Red Dog Strategy
09.2018 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Employee Service Representative
Mortgage Loan Office
01.2015 - 06.2018
- Filing and worked with excel.
- Used for financial statements, estimates, and much more.
- Reading and writing; keeping up with the laws of California mortgages to make sure I don’t give the wrong information.
- I took calls, emails, and scheduled meetings.
- Conducted employee follow-up calls and performed additional research to develop in-depth understanding of employee needs.
- Delivered accurate, consistent and timely responses to HR process, system and policy requests and maintained contact until request was resolved.
Education
High school diploma -
Reseda High
Reseda, CASkills
- Customer Relations
- Order Fulfillment
- Credit Card Payment Processing
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Data Evaluation
- Recordkeeping Strengths
- Problem-Solving Ability
- Membership Inquiries and Renewals
- Medical Terminology Knowledge
- Technical Support
- Customer Service
- Refund Processing
- Typing Proficiency
- Calm and Professional Under Pressure
- Research
- Spreadsheets
- Proofreading
- Documentation
Timeline
Customer Service Representative
Health net insurance
09.2020 - 01.2022
Customer Service Representative
Red Dog Strategy
09.2018 - 12.2018
Employee Service Representative
Mortgage Loan Office
01.2015 - 06.2018
High school diploma -
Reseda High
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