Summary
Overview
Work History
Skills
Timeline
Generic

Bobi Lienhard

Jim Thorpe,Pa

Summary

Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

15
15
years of professional experience

Work History

24/7 Roadside Assistance Coordinator

PENSKE
02.2023 - Current
  • Roadside Assistance team dispatching3rd party vendors in the US & Canada, when needs and protocols dictate, to assist drivers get back on the road and minimize their down time
  • All information is logged into a road report in the RSA2.0 CRM
  • Provide active follow up on current road reports to be sure the service plan is being followed and driver is assisted to completion

Security Officer

PENSKE
12.2021 - 02.2023
  • The Security Guard role oversees and monitors the safety and security of the campus, company security practices, and provides customer service to the company as directed
  • And associates
  • Exercise control of access to entrance and secure areas by using admitting procedures
  • Represent Penske in a highly professional manner
  • Develop and maintain trusted, positive relationships with associates, clients and vendors

Operations Manager

ALLIED UNIVERSAL SECURITY
06.2021 - 11.2021
  • Responsible for recruiting, scheduling, payroll
  • Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner, following company interview guidelines
  • Also regularly evaluates low-performing employees for replacement, upgrade or transfer;
  • Makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements
  • Maintains and publishes weekly Open Post List and actively manages job openings within division/branch;
  • Creates, modifies and manages post schedules in Winteam to always ensure adequate coverage
  • Ensures schedules are properly maintained in WinTeam and are updated regularly;
  • Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing
  • Maintains a qualified, sufficient pool of rovers for backfill of vacant positions as needed;
  • Receives weekly time sheets and updates Winteam schedules as necessary (verify such for self-scheduling accounts)
  • Runs bi-weekly payroll according to company procedures
  • Ensures records are properly maintained and updated to reduce payroll errors
  • Resolves payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for Company;
  • Follows all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy;
  • Processes requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay
  • Acts as a Company representative in such matters as unemployment hearings, workers’ compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters;
  • Conducts disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner
  • Ensures all such issues are documented according to company standards, and that all issues receive proper follow up for resolution;
  • Initiates termination procedures as needed for voluntary and involuntary separations
  • Executes termination meetings as necessary and complete all follow up documentation according to company standards;
  • Maintains regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed
  • Reviews “No Hours Report” with branch Human Resource staff on a weekly basis, and disposition employees who are on “active” status with no hours, in accordance with company policies, ensuring no employees remain on “no hours” status beyond3 weeks;
  • Maintains high employee morale and low employee turnover through effective and proactive communications and timely problem resolution
  • Ensures all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner;
  • Ensures a smooth running operation by enforcing post specific policies and procedures through proper communication and training
  • May utilize field training staff to assist in executing post-specific training
  • Maintains a well-organized, clean and effective working area, and ensure all daily, weekly and bi-weekly deadlines are consistently met
  • Prepares and runs all required reports as directed by managers, reviews such reports in a timely manner with management team, and takes appropriate action as necessary to address any report discrepancies or operational issues
  • Performs additional projects or tasks as may be directed by managers

Operations Manager

FEDEX GROUND
09.2020 - 04.2021
  • Responsible for ensuring safe and efficient package sortation through the management of Package Handlers, manage administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations
  • Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity Plans, organizes, staffs, directs and controls specific day-to-day operations within the station or hub Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable) Analyzes operational performance through direct observation, interpretation of reports and collaboration with others
  • Determines opportunities for improvement of key metrics and executes action plans to achieve results Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters Participates in the development of and responsible for administering company safety strategies and programs Investigates, resolves and/or escalates customer service issues, as appropriate Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety Mentors and develops critical skill sets for new and/or less-experienced Operations Managers

Moving Advisor

PENSKE
05.2019 - 10.2020
  • Responsible to rent as many trucks as possible at the highest rate possible while delivering a legendary customer experience
  • Answer calls from customers one on one dealing with their needs, resolve any issues that come about during their rental process, before during and after

Region Supervisor/Instructor

PARAGON SYSTEMS INC.
05.2010 - 11.2019
  • Responsible for24 officers and24 facilities throughout the northeast PA Federal Government Contract /Department of Homeland Security
  • Ensure that all officers are performing their duties as prescribed in the Post Orders, as well as making sure they keep a sharp and professional appearance and demeanor
  • Travel to all24 offices to ensure that all officers are performing their duties to the upmost professional standards
  • Compile reports and correct PSO’s on their conduct or actions
  • Conduct classes/ Certifications for CPR/AED first Aid, Smart book, Monadnock Expandable Baton (MEB), Defensive Tactics, Fox Lab OC training

Skills

  • Highly motivated, quick learner, problem solver, energetic, ability to calm upset customers

Timeline

24/7 Roadside Assistance Coordinator

PENSKE
02.2023 - Current

Security Officer

PENSKE
12.2021 - 02.2023

Operations Manager

ALLIED UNIVERSAL SECURITY
06.2021 - 11.2021

Operations Manager

FEDEX GROUND
09.2020 - 04.2021

Moving Advisor

PENSKE
05.2019 - 10.2020

Region Supervisor/Instructor

PARAGON SYSTEMS INC.
05.2010 - 11.2019

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Bobi Lienhard