Bobshoua Vang
Hickory,NC
Summary
Resourceful quality assurance specialist with experience in staff training and effective problem-solving in fast-paced settings. Proven ability to enhance service flow and elevate guest satisfaction while upholding cleanliness and safety standards. Skilled in building strong relationships with clients and team members, driving positive outcomes in challenging environments.
Overview
1
1
Language
10
10
years of professional experience
Work History
Busser
First Watch
Hickory, North Carolina
05.2026 - Current
- Bussed tables and reset dining areas to ensure readiness for new guests.
- Cleaned and sanitized chairs, booths, and highchairs to maintain a welcoming environment.
- Ensured cleanliness of dining area and restrooms during shifts to enhance guest experience.
- Supported team members during peak hours to enhance service flow.
- Assisted bussers and waitstaff during busy periods to streamline service operations.
Crew Member
McDonald's Restaurant
Hickory, North Carolina
10.2025 - 04.2026
- Delivered food promptly, contributing to positive guest experiences. Delivered food promptly, contributing to positive guest experiences.
- Operated kitchen equipment to prepare food items, ensuring quality and consistency.
- Maintained cleanliness and organization of workstations and dining areas.
- Completed opening and closing tasks, maintaining efficient workflow and cleanliness.
AFE Packer
Amazon
Charlotte, North Carolina
10.2020 - 07.2024
- Trained new staff on proper packing techniques and equipment usage.
- Inspected products for quality assurance before packaging and shipment.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Maintained a clean and organized work area in compliance with safety standards.
- Operated scanning equipment to track inventory movement accurately.
- Assisted in training new employees on sorting techniques and safety protocols.
- Analyzed complex problems to develop effective solutions for operational challenges.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
- Collaborated with other departments to identify root causes of systemic problems.
Busser
The Cheesecake Factory
Charlotte, North Carolina
11.2018 - 03.2020
- Cleaned and reset tables promptly to ensure quick seating for incoming guests.
- Maintained cleanliness of dining area and restrooms to enhance guest experience throughout shifts.
- Supported team members during peak hours to enhance service flow.
- Restocked ice buckets and water pitchers in bar area to support service during busy shifts.
Load Crew
Bernick's Pepsi
Waite Park, Minnesota
04.2016 - 09.2017
- Assisted in loading and unloading deliveries, ensuring timely and accurate inventory management.
- Trained new team members on safety procedures and operational standards to ensure compliance and reduce risk.
- Maintained cleanliness and organization of work areas, enhancing safety and operational efficiency.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Sauk Rapids-Rice HS
Sauk Rapids, MN06-2013
Some College (No Degree) - General Studies
Central Piedmont Community College
Charlotte, NCSkills
- Kitchen equipment handling
- Food safety
- Restaurant safety
- Order fulfillment
- Inventory control and tracking
- Quality assurance
- Customer service and support
- Team collaboration
- Problem solving
- Effective communication
- Staff development
- Positive attitude
Languages
Hmong
Native/ Bilingual
Timeline
Busser
First Watch
05.2026 - Current
Crew Member
McDonald's Restaurant
10.2025 - 04.2026
AFE Packer
Amazon
10.2020 - 07.2024
Busser
The Cheesecake Factory
11.2018 - 03.2020
Load Crew
Bernick's Pepsi
04.2016 - 09.2017
High School Diploma -
Sauk Rapids-Rice HS
Some College (No Degree) - General Studies
Central Piedmont Community College