BOBY SALOMON
Los Angeles,CA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Project Manager
Madewire
12.2020 - 01.2024
- Successfully implemented strategies to manage project risks, leading to a 15% decrease in project complications for the company
- Developed and implemented a robust change management strategy that improved business processes and increased efficiency by 25%
- Utilized project plans to effectively manage timelines, resources, and stakeholder expectations in a fast-paced environment
- Coordinated with cross-functional teams for smooth integration of new systems into existing IT infrastructure
- Managed and developed comprehensive project management documentation to ensure timely project completion.
Front Desk Manager
Doubletree By Hilton
07.2017 - 12.2020
- Prepared weekly employee work schedules to meet operational needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
Front Desk Supervisor
Westgate Lakes Resort & Spa
09.2015 - 07.2018
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
Front Desk Agent
Westgate Lakes Resort & Spa
11.2011 - 09.2015
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Education
Bachelor of Science - Business Administration and Management
Colorado Technical University
Colorado Springs, COSkills
- Project Management
- Business Analysis
- Stakeholder Management
- System Administration
- Project Planning
- Requirements Specifications
- Agile Methodology
- Data Analysis
- IT Infrastructure
- Communications
- Operational Efficiency
- Strategic Planning
- Quality Control
- Decision Making
- Cyber Security
- JIRA
- Salesforce
- Microsoft Office
- Functional Testing
- Acceptance Testing
- User Requirements Documents
- User Stories
- Data Analysis Tools
- IT Infrastructure Management
- Decision-making capabilities
- Customer service expertise
Timeline
Project Manager
Madewire
12.2020 - 01.2024
Front Desk Manager
Doubletree By Hilton
07.2017 - 12.2020
Front Desk Supervisor
Westgate Lakes Resort & Spa
09.2015 - 07.2018
Front Desk Agent
Westgate Lakes Resort & Spa
11.2011 - 09.2015
Bachelor of Science - Business Administration and Management
Colorado Technical University
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