Cody Wilson
VAYAN
Smyrna,TN
7
years of professional experience
Achieved streamlined recruitment and training processes, enhancing employee engagement and performance. Delivered high-quality team leadership, resulting in improved customer satisfaction rates. Optimized dispatch operations and data entry accuracy, reducing delays in reporting. Executed thorough quality inspections and effective administrative support, contributing to operational efficiency. Leveraged Microsoft Office applications for efficient documentation and data handling. Ensured effective scheduling and management of confidential information, enhancing team collaboration. Resolved complex issues under pressure, fostering a culture of continuous improvement among employees. Prioritized multiple tasks successfully, maintaining high standards of accuracy and professionalism.
Work History
Inspector
1 Year 6 Months- Inspect manufactured automotive components for defects, damage, dimensional issues, and quality concerns.
- Use measurement tools, gauges, and testing equipment to verify products meet required specifications.
- Accurately document inspection results, including pass/fail information and defective-part identification.
- Audit shipments to verify correct part numbers and quantities before products move forward.
- Review blueprints and technical drawings to confirm product specifications and requirements.
- Identify recurring quality issues and communicate findings to management and production personnel.
- Track patterns in product defects to help identify potential manufacturing problems.
- Maintain organized testing equipment and inspection areas while following safety and quality procedures.
- Separate and document defective materials to prevent nonconforming products from reaching the assembly process.
Recruiter
10 Months- Managed candidate sourcing, interviewing, compensation discussions, and recruiting database records.
- Maintained confidential candidate and employee information with attention to accuracy and privacy.
- Created Excel reports and analyzed data to identify trends and opportunities for improved efficiency.
- Created PowerPoint presentations and business materials for meetings and internal communication.
- Monitored multiple communication channels, including chats, emails, and text messages, to ensure timely responses.
- Developed and implemented training programs for sales representatives.
- Provided coaching and support to employees experiencing performance or workflow challenges.
- Explained employee insurance benefits and assisted employees with questions and concerns.
- Used conflict-resolution and de-escalation techniques to address difficult situations professionally.
- Created promotional flyers and advertisements using Photoshop.
- Virtual
Trainer Coordinator
1 Year 3 Months- Coordinated employee training programs and communicated new procedures and workflows.
- Used learning management systems to track employee training and progress.
- Supported new-hire onboarding, including company policies, procedures, and setup.
- Identified employee skill gaps and helped develop appropriate training solutions.
- Monitored employee performance and provided feedback and coaching.
- Facilitated training sessions and presented information clearly to groups of employees.
- Adjusted training approaches based on individual learning needs and employee feedback.
- Managed training schedules and maintained organization across multiple priorities.
- Virtual
Retention Team Lead
1 Year 4 Months- Led and coached customer-retention employees in a fast-paced, performance-driven environment.
- Monitored team performance and used customer and retention data to identify areas for improvement.
- Coached underperforming employees and helped develop strategies to improve individual performance.
- Handled escalated customer situations that required additional leadership intervention.
- Used negotiation, problem-solving, and de-escalation skills to resolve complex customer concerns.
- Helped protect customer accounts by identifying cancellation risks and developing appropriate retention solutions.
- Supported a positive team environment while maintaining performance expectations and company standards.
- Virtual
Retention Agent
1 Year 4 Months- Managed customer accounts and handled cancellation, billing, pricing, and service concerns.
- Used active listening, problem solving, and negotiation to resolve customer issues.
- Identified customer concerns and developed appropriate solutions to improve retention.
- Managed difficult and escalated interactions while maintaining professionalism.
- Documented customer interactions and account information accurately.
- Recognized warning signs of customer cancellation and proactively addressed concerns.
- Virtual
Emergency Roadside Dispatcher
11 Months- Answered high-volume emergency calls and gathered accurate customer location and service information.
- Used dispatch software and computer mapping systems to coordinate roadside assistance.
- Selected and contacted appropriate towing companies and mobile technicians based on customer needs.
- Tracked service providers, monitored arrival times, and communicated updates to customers.
- Maintained accurate records of calls, service orders, vendors, and completed jobs.
- Communicated with vendors to resolve delays, service issues, and scheduling problems.
- Remained calm and professional while assisting customers experiencing stressful situations.
- Bluff City, TN
Education
- Advanced Curriculum for Gifted Students
- Received 100% scores on end-of-year finals in Math, English, and History.
- Led the Computer, Technology, and Cyber Security Group.
- Recognized for helping develop plans to support struggling students.
- Received awards for perfect attendance.
- Awarded for Product Design and Development.
- Voted Most Likely to Succeed.
Skills
Administrative Support
Microsoft Office
Microsoft Excel
Microsoft Word
PowerPoint
Data Entry
Reporting & Documentation
Recruiting & Talent Acquisition
Interviewing
Employee Onboarding
Training & Development
Scheduling
Database Management
Customer Service
Conflict Resolution
De-escalation
Team Leadership
Coaching & Mentoring
Quality Control
Auditing
Data Analysis
Confidential Information Handling
Communication
Multitasking
Problem Solving
Attention to Detail
Microsoft PowerPoint
Reporting
Learning Management Systems (LMS)
Recruiting Software
Dispatch Software
Photoshop
Document Management
Customer Relationship Management
Timeline
Inspector
VAYAN
02.2025 - 08.2026Read More
Recruiter
TRUGREEN
03.2024 - 01.2025Read More
Trainer Coordinator
TRUGREEN
12.2022 - 03.2024Read More
Retention Team Lead
TRUGREEN
08.2021 - 12.2022Read More
Retention Agent
TRUGREEN
04.2020 - 08.2021Read More
Emergency Roadside Dispatcher
AGERO
04.2019 - 03.2020Read More
JOHN BATTLE HIGH SCHOOL
from Advanced Curriculum for Gifted Students
Read More