Bogdan Fidiiov
Scottsdale,Arizona
Summary
Highly motivated and entrepreneurial professional with a successful track record in management and team development with international experience across the Globe. Seeking a challenging role where I can utilize my skills to drive growth and success.
Overview
14
14
years of professional experience
Work History
SENIOR MANAGER OF IMPLEMENTATION DEPARTMENT
Nextiva LLC
Scottsdale, Arizona
02.2017 - Current
- Manage the implementation department, consisting of four teams and over 100 employees
- Oversee all aspects of long-term and short-term strategic planning, work projection, staffing Cross-departmental collaboration, and participation in different projects
- Develop and implement internal processes to improve workflow efficiency and ensure high-quality deliverables are completed on time and with high quality
- Collaborate with product and development teams to enhance existing services, features, and tools, and drive customer satisfaction through continuous improvements
- Develop and implement motivation and bonus programs to increase employee engagement and retention
- Create reporting and statistics to measure departmental performance, identify areas for improvement, and ensure efficient and productive operations
- Lead the development and implementation of internal tools and automation to streamline processes and drive cost savings
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Selected, developed and evaluated personnel to achieve business objectives.
- Ensure customer satisfaction by delivering high-quality products and services, maintaining open lines of communication, and addressing any concerns promptly and effectively.
FOUNDER AND DIRECTOR OF BF ENTERPRISES
BF Enterprises
05.2012 - 11.2016
- Established and successful furniture restoration company specializing in antique furniture
- Led a team of skilled craftsmen to deliver high-quality restoration services and create unique and exclusive furniture based on customer needs
- Developed and executed strategic plans for business growth, resulting in a substantial increase in revenue and market presence
- Cultivated a diverse client base, including government agencies and large private corporations, through effective relationship-building and client-acquisition strategies
- Implemented a customer-centric approach, focusing on continuous improvement of service quality and enhancing customer experience
- Oversaw the recruitment, training, and management of a talented team, fostering a positive work environment and ensuring efficient workflow management
- Collaborated with key stakeholders to negotiate contracts and establish partnerships, driving business expansion and enhancing brand reputation
- Conducted market research and analysis to identify emerging trends and opportunities, guiding product development and diversification efforts
- Budgeting, financial forecasting, and resource allocation to optimize operational efficiency and profitability.
DIRECTOR OF RETAIL
MOS Singapore
09.2010 - 05.2013
- Motivated and results-driven Director of Retail with a unique approach to managing teams, collaborating with design teams, and channel partners, and partnering with customs brokers in importing furniture from Malaysia
- Adept at developing effective strategies for increasing sales, building season strategies, and motivating teams to achieve their goals
- Proven ability to create and implement bonus systems to improve team performance and drive business growth
- Manage a team of 10 employees in achieving sales targets and providing excellent customer service
- Collaborate with the design team to create unique and appealing displays to increase customer engagement and sales
- Work closely with channel partners across the country to develop and implement marketing strategies to increase sales
- Coordinate with customs brokers to import furniture from Malaysia and ensure timely delivery to retail stores
- Develop seasonal strategies to promote products and increase sales
- Create and implement bonus systems to motivate and reward team members for achieving targets
- Conduct regular performance evaluations and provide coaching and feedback to improve team performance
- Analyze sales data and market trends to identify opportunities for growth and improvement
- Ensure compliance with company policies and procedures according to the local law.
Education
Masters - Management and International Tourism
Luhansk National University
06-2010
Bachelor - Management and International Tourism
Kyiv University of Tourism, Economics And Law
06-2009
Skills
- Project Management
- People Management and Development
- Process Improvement
- Strategy planning
- Management tools (Enova 365, Humanity, Paycome, etc)
- Team Development (Franklin Covey, PI)
- People Management
- Organizational Improvement
- Workflow Planning
- Project Coordination
- Productivity Improvement
- Cross-Functional Team Leadership
- Coaching And Mentoring
- Process Implementation
- Staff Oversight
- Team Leadership
Recommendations
- Nextiva Ambassador of Europe department 2021
- Nextiva Employee of the Year, 2019
- TOP Partner Manager of the Year, 2014, 2015
- LinkedIn recommendations
Languages
English
Native/ Bilingual
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
APP skills and practices
- Amazon Web Services (AWS)
- Asana
- Broadsoft
- Cisco
- Cloud Coach
- Confluence
- CRM Integrations
- DocuSign
- Five9
- Go integrator
- Google Suite
- Jira Service Desk
- Kakapo
- Lucidchart
- Microsoft 365 APPS
- Microsoft Teams
- MS Office Suite
- Palladion
- Polycom
- Slack
- Tenfold
- Totango
- Various CRM/Integrations
Timeline
SENIOR MANAGER OF IMPLEMENTATION DEPARTMENT
Nextiva LLC
02.2017 - Current
FOUNDER AND DIRECTOR OF BF ENTERPRISES
BF Enterprises
05.2012 - 11.2016
DIRECTOR OF RETAIL
MOS Singapore
09.2010 - 05.2013
Masters - Management and International Tourism
Luhansk National University
Bachelor - Management and International Tourism
Kyiv University of Tourism, Economics And Law
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