Bogdan Sorina Elena

Led a high-performing team in a fast-paced retail setting, managing daily operations, customer service, and sales.
Implemented performance tracking systems to boost team productivity and engagement.
Trained and coached staff, promoting a culture of accountability and continuous improvement.
Ensured compliance with merchandising, inventory, and customer service standards.
Handled customer escalations with professionalism and empathy.

Key Achievements:

- Enhanced employee performance via targeted coaching and recognition programs.
- Maintained operational excellence during peak seasons and promotional events.

Managed 3 shops with different luxury product lines (childrenswear, school bags, luggage) tailoring leadership and sales strategies to each brand’s identity.
Led recruitment and development initiatives, aligning teams with brand values and service standards.
Conducted performance reviews and implemented growth plans to boost retention and career progression.
Collaborated with merchandising and marketing teams to execute seasonal campaigns and optimize product displays.

Key Achievements:

• Surpassed sales targets across departments through data-driven strategies and customer insights.
• Built a cohesive, high-performing team known for exceptional service and efficiency.
• Strengthened adaptability and strategic thinking by managing diverse product categories.

• Supported the store supervisor in managing daily operations and mentoring junior staff.
• Played a key role in achieving department sales goals and maintaining high customer satisfaction levels.
• Assisted in visual merchandising and inventory management.

• Delivered personalized customer service and built strong client relationships.
• Maintained product knowledge and contributed to a positive shopping experience.
• Supported team efforts in achieving sales targets and maintaining store presentation standards.

Oversaw operations across multiple retail locations, ensuring consistency in service, inventory accuracy, and sales execution.
Managed budgets and implemented cost-control measures to enhance profitability.
Led recruitment, onboarding, and training to build a skilled, customer-focused workforce.
Conducted performance evaluations and development planning to boost team productivity.
Ensured compliance with operational standards across all branches.

Key Achievements:

• Increased regional sales by building and leading a high-performing operations team.
• Improved efficiency and reduced costs through streamlined inventory and budgeting processes.
• Supported company growth and expansion with strong leadership and organizational skills.

Previous Roles at Eurorom Art:

• Store Supervisor (2011 – 2013): Managed daily store operations, team coordination, and customer service excellence.
• Sales Associate (2011): Delivered personalized customer service and supported sales initiatives.

• Represented brand products at promotional events and retail locations.
• Engaged with customers to generate interest and drive product awareness

• Provided frontline customer service and supported inventory and merchandising tasks.
• Contributed to daily sales operations and maintained store presentation standards.

• Handled customer transactions with accuracy and efficiency.
• Maintained a high level of customer service in a fast-paced retail environment.