Boh Ramsey

• Reviewed entire operational process for the company and created individualized training plans to ensure professional growth within the company.
• Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
• Implemented cost-cutting measures across the region that led to significant savings without compromising service quality.
• Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
• Developed vendor network of contacts to drive down costs and increase revenues.
• Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Developed and executed successful business plans that resulted in improved market share and profitability within the healthcare vertical.
• Evaluated competitor strategies to identify industry trends and gather market intelligence, informing strategic decision-making processes.
• Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.
• Establish and maintain comprehensive Annual Operating Plan to forecast expected revenue, costs, allocations and KPI's.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

• Conducted thorough investigations of complex insurance and construction defect claims, gathering evidence and analyzing relevant documentation.
• Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
• Perform field inspections at various types of facilities, both locally and nationally, to document all loss related conditions and create a thorough scope of work.
• Research loss related items including current market costs for trade labor, building materials and local building code requirements to ensure accurate pricing is applied to estimates.
• Compile all initial content to an easily understandable report for our clients to have a comprehensive understanding of the total impact from the loss, and set reserves.
• Developed strong relationships with vendors, ensuring quality service and fair pricing for clients and contractors alike.
• Create comparison analysis reports documenting all variables between invoices and the scope of work including, quantities, unit costs, coverages and responsible parties.
• Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
• Managed catastrophic loss events effectively by coordinating rapid response efforts between multiple vendors and providing support to impacted policyholders.
• Mentored junior consultants, fostering professional development through ongoing feedback, coaching sessions, and performance evaluations.

• Develop operational guidelines & SOP's from emergency services through reconstruction.
• Hire, manage, and maintain the non-administrative workforce.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Work with business development and estimators to establish and maintain relationships with multiple revenue producing sources.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Review monthly invoices for accrual report.
• Facilitated expansion efforts to open regional offices in Richland, Wa and Boise, Id.

• Work with executive leadership to create and implement a restoration division within the company.
• Develop operational guidelines & SOP's from emergency services through reconstruction.
• Hire, manage, and maintain the division's workforce.
• Perform hands-on training for all positions.
• Oversee all estimates and budgets prior to producing to the client.
• Manage and maintain all indirect costs to the division and produce quarterly P&L report on the division's financial health.
• Established and maintain relationships with multiple revenue producing sources.

SENIOR ESTIMATOR

• Perform site inspections and gather all necessary information to repair structures that sustained damage from a catastrophic event.
• Establish and maintain relationships with subcontractor/vendors, conduct preconstruction walk through to ensure accuracy of the scope of work and estimated costs.
• Create accurate and profitable repair estimates for our clients, resulting in contracts being executed.
• Work with the clients carrier, IA, consultant, or owner's representative to reach an agreed upon cost for repairs.
• Create project repair timelines, budget and production work packages.
• Established and maintain relationships with multiple revenue producing sources.

REGIONAL MANAGER

Through established successes and a need to service our growing client base I was given the opportunity to open a second regional office in Tacoma, Wa.

• Establish and grow new client bases to sustain secondary office.
• Hire, manage and maintain regional workforce.
• Created and maintained mitigation division.
• Develop operational guidelines & SOP's from emergency services through reconstruction.
• Oversee daily operations in both the field and office.
• Manage all direct costs for the office and produce monthly accrual report.