BOHDANA RESHETNYK
New York,NY
Summary
Experienced customer service worker with demonstrated history in hospitality industry. Strengths include team leadership, customer service, and inventory management. Known for fostering strong staff performance and improving operational efficiency. Proven track record in creating positive work environment and enhancing overall store productivity.
Overview
8
8
years of professional experience
Work History
Floor Manager
Levante
Long Island City, NY
03.2023 - 08.2024
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Regularly communicated with vendors regarding orders placed or deliveries expected.
- Assigned tasks to team members in accordance with their skillset.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Created daily work schedules for staff members according to the needs of the business.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Performed payroll processing for staff members.
- Performed daily opening and closing procedures according to established guidelines.
SERVER/BARTENDER
Levante
Long Island City, NY
08.2019 - 03.2023
- Took orders from customers accurately and in a timely manner.
- Accurately recorded orders on point-of-sale system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Trained new employees to perform duties.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
SERVER/BARTENDER
Forcella la pizza di Napoli
Brooklyn, NY
10.2016 - 07.2019
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Managed closing processes including cash reconciliation, end-of-shift reports and staff scheduling.
Education
Bachelor - Law
Ternopil National Economic University
Skills
- Customer Relationship Management
- Employee Management
- Customer Needs Assessment
- Money Handling
- Upselling skills
- Proficient in Microsoft Office, ADP
Languages
English
Full Professional
Ukrainian
Native/ Bilingual
Russian
Professional
References
References available upon request.
Timeline
Floor Manager
Levante
03.2023 - 08.2024
SERVER/BARTENDER
Levante
08.2019 - 03.2023
SERVER/BARTENDER
Forcella la pizza di Napoli
10.2016 - 07.2019
Bachelor - Law
Ternopil National Economic University
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