Boimah Richards
Lawrenceville,GA
Summary
Results-driven professional with over 19 years of experience in IT operations, incident management, and agile frameworks across diverse industries, including finance, healthcare, technology, and supply chain management. Adept at managing cross-functional teams, driving operational excellence, and delivering innovative technology solutions. Certified Scrum Master and Product Owner with expertise in Lean, Agile, and Scaled Agile Frameworks (SAFe), complemented by strong technical and client-facing skills to enhance customer satisfaction and business outcomes.
Overview
26
26
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Supply Chain Management (Warehouse Lead/supervisor)
Cardinal Health
03.2022 - 12.2025
- I have over 19 years of experience in IT operations, incident management, and agile frameworks across finance, healthcare, and technology. In 2022, I transitioned into supply chain management and currently serve as a supervisor overseeing the daily movement of hospital supplies to hundreds of hospitals. Outside of work, I enjoy reading leadership books, watching soccer, and spending time with my family. I am pursuing my MBA in Operations and Supply Chain Management to prepare for senior leadership roles in my company.
- In my career, I have worked under different types of leaders. One leader who stood out was inspiring because he trusted his team and encouraged us to solve problems independently. Instead of micromanaging, he focused on coaching and helping us learn from mistakes. This experience taught me that leadership is less about control and more about enabling others to succeed. Research supports empowering leadership and improves both team performance and employee engagement.
- The skills I admired most in him were active listening, adaptability, and a focus on collaboration. If I were to build a leadership training program, these would be central because they strengthen both engagement and results.
- In today’s VUCA environment, the ideal leader is adaptable, transparent, and decisive. Organizations face constant uncertainty, so employees need leaders who communicate clearly and empower teams to remain resilient. A leader who combines vision with empathy is most effective in guiding people through complexity.
- Facilitated Scrum ceremonies, backlog refinement, sprint planning, and retrospectives to ensure efficient delivery.
- Drove adoption of Lean principles and Kanban methods for continuous delivery optimization.
- Collaborated with Product Owners to maintain a healthy backlog and align with business objectives.
- Identified and resolved delivery impediments, ensuring team performance and project success.
- Guided cross-functional teams in feature-level planning and system improvement initiatives.
- Proficient in Azure Active Directory, DNS, DHCP servers, and Microsoft configuration tools.
Network/Security Analyst
American Eagle Institute
01.2017 - 02.2022
- Led incident response and resolution, minimizing downtime and ensuring operational continuity.
- Conducted root cause analysis and implemented preventative measures to enhance system reliability.
- Developed incident management protocols and communicated progress to stakeholders.
- Delivered technical support for IT systems, improving organizational efficiency.
Engineer Specialist
State Farm Insurance Companies
10.2009 - 10.2014
- Provided technical support for software, hardware, and Office 365 products.
- Administered security patches, system updates, and network configurations.
- Supported user access via Microsoft InTune, Single Sign-On (SSO), and related tools.
- Collaborated on change management and recovery tasks for over 12,000 servers.
Senior Systems Analyst
Supervalu, Hopkins
05.2006 - 09.2009
- Managed system upgrades and transitions, including migration to SCCM 2007.
- Developed automation scripts using VB.NET and HTML for streamlined operations.
- Administered Active Directory for users, group, and computer management.
- Supported Blackberry devices, wireless networks, and security measures.
Manager
Medtronic, Inc.
05.2000 - 12.2006
- Oversaw network security, including firewall design and wireless deployment.
- Monitored network connectivity, identifying and resolving faults.
- Created and managed trouble tickets and planned network changes.
- Provided data center operations support and implemented IT best practices.
Education
MBA - Operations & Supply Chain Management/Information Technology Management
Southern New Hampshire University
NH 06.2025 - 08.2026
Bachelor of Science - Management Information Systems (Emphasis: Computer Networking & Management)
National American University
Sioux Falls, SDCybersecurity Studies - Master-level coursework
Regent University
Virginia Beach, VASkills
- Emotional Intelligence
- Microsoft Power BI
- Microsoft Excel workbook
- Using performance analysis tools and cost benefit analysis
- KPIs translate into business outcomes, customer appeal, and investment stability
- Technology Sales & Account Management
- Agile & Scrum Practices
- Incident & Problem Management
- Client Relationship Management
- Cross-Functional Team Leadership
- Conflict Resolution & Negotiation
- IT Systems & Network Administration
- Strategic Planning & Execution
- Technical Documentation & Reporting
Certification
- Certified Scrum Master (CSM)
- Certified Product Owner (CSPO)
- CompTIA Security+
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified Solutions Expert (MCSE)
- Active Directory Service (ADS)
- Certified Novell Administrator (CNA)
Military Service
- U.S. Navy Reserve
- Fort Snelling, MN (Training: Great Lakes, IL)
Timeline
MBA - Operations & Supply Chain Management/Information Technology Management
Southern New Hampshire University
06.2025 - 08.2026
Supply Chain Management (Warehouse Lead/supervisor)
Cardinal Health
03.2022 - 12.2025
Network/Security Analyst
American Eagle Institute
01.2017 - 02.2022
Engineer Specialist
State Farm Insurance Companies
10.2009 - 10.2014
Senior Systems Analyst
Supervalu, Hopkins
05.2006 - 09.2009
Manager
Medtronic, Inc.
05.2000 - 12.2006
Bachelor of Science - Management Information Systems (Emphasis: Computer Networking & Management)
National American University
Cybersecurity Studies - Master-level coursework
Regent University