Bojana Ivanovic
New York,NY
Summary
Hardworking Waitress with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices.
Overview
2
2
years of professional experience
Work History
Bartender & Waitress
Il Gusto Restaurant
07.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Barista Manager
Peaky Barista
07.2022 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Hostess
Suprema Provision
05.2022 - 10.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
Bartender
Z Prime Steakhouse
05.2022 - 07.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Explained daily specials and beverage promotions
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Manager
Craft Pizzeria
01.2022 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
Waitress & Hostess
Tre Otto
11.2021 - 06.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
GED -
University of Physical Therapy
Belgrade2025
High School Diploma -
Medical School of Belgrade
Belgrade, Serbia06.2020
Skills
- Table Bussing
- Specials Promotion and Upselling
- Dining Room Monitoring
- Transactions and Cash Handling
- Hospitality Service Expertise
- Greeting and Escorting Guests
- Billing and Payment Processing
- Adaptable and Flexible
Timeline
Bartender & Waitress
Il Gusto Restaurant
07.2022 - Current
Barista Manager
Peaky Barista
07.2022 - Current
Hostess
Suprema Provision
05.2022 - 10.2022
Bartender
Z Prime Steakhouse
05.2022 - 07.2022
Manager
Craft Pizzeria
01.2022 - 06.2022
Waitress & Hostess
Tre Otto
11.2021 - 06.2022
GED -
University of Physical Therapy
High School Diploma -
Medical School of Belgrade
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