Bojana Ivanovic
New York,NY
Summary
Hardworking Waitress with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices.
Overview
2
2
years of professional experience
Work History
Bartender & Waitress
Il Gusto Restaurant
2022.07 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Barista Manager
Peaky Barista
2022.07 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Hostess
Suprema Provision
2022.05 - 2022.10
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
Bartender
Z Prime Steakhouse
2022.05 - 2022.07
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Explained daily specials and beverage promotions
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Manager
Craft Pizzeria
2022.01 - 2022.06
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
Waitress & Hostess
Tre Otto
2021.11 - 2022.06
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
GED -
University of Physical Therapy
Belgrade2025
High School Diploma -
Medical School of Belgrade
Belgrade, Serbia06.2020
Skills
- Table Bussing
- Specials Promotion and Upselling
- Dining Room Monitoring
- Transactions and Cash Handling
- Hospitality Service Expertise
- Greeting and Escorting Guests
- Billing and Payment Processing
- Adaptable and Flexible
Timeline
Bartender & Waitress
Il Gusto Restaurant
2022.07 - Current
Barista Manager
Peaky Barista
2022.07 - Current
Hostess
Suprema Provision
2022.05 - 2022.10
Bartender
Z Prime Steakhouse
2022.05 - 2022.07
Manager
Craft Pizzeria
2022.01 - 2022.06
Waitress & Hostess
Tre Otto
2021.11 - 2022.06
GED -
University of Physical Therapy
High School Diploma -
Medical School of Belgrade
Similar Profiles
Bibek Raj AleBibek Raj Ale
Chef at Il Gusto Restaurant CronullaChef at Il Gusto Restaurant Cronulla
Adriana FratiAdriana Frati
Restaurant Manager at Il Gusto Dei FratiRestaurant Manager at Il Gusto Dei Frati
Simona VaccaSimona Vacca
Co - Owner and Manager at Gelato Parlor IL GUSTOCo - Owner and Manager at Gelato Parlor IL GUSTO