Bojan Olcan
Miami
Summary
Experienced Hospitality Manager with 20 years of experience overseeing daily restaurant operations. Skilled in managing teams to meet objectives, problem-solving, and enhancing operational procedures. Known for strong communication, adaptability, and strategic decision-making. Proficient in wine, sake, and classic wine service. Well-versed in food handling procedures and public health standards.
Overview
18
18
years of professional experience
Work History
General Manager
Major Food Group
12.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Assistant General Manager
"Sexy Fish Miami" Caprice Holdings Limited
08.2022 - 12.2022
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Boosted yearly profits through process optimization and improved training.
Assistant General Manager
Michael Mina Group
01.2020 - 08.2022
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Restaurant Manager
Quinto La Huella, Steak House At East Hotel
09.2017 - 01.2020
- Performing duties of AGM and GM in absence of both.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations and procedures.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained and supervised staff.
Manager
Zuma
04.2015 - 09.2017
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Organized receptions, promotions and corporate luncheons.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Carefully interviewed, selected, trained and supervised staff.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Manager
Celebrity Cruises, LTD
12.2006 - 01.2014
- F&B at “Murano” Fine dining – silver service, signature restaurant, onboard Solstice Class ships.
Education
Certificate in wine theory, grape assessments, food and wine paring and practical service -
Le Cordon Bleu College of Culinary Art - Portland
Portland, OR02.2012
Sake navigator” certificate -
Private
Diploma - Telecommunication Systems
Skills
- Scheduling
- Budgeting
- Staff Management
- Inventory Control
- Team Leadership Expertise
- Employee Training
- Cash Handling
- Guest Services
- Financial Reporting
- Purchasing
- Point of Sale Systems
- Performance Appraisals
- Food Safety
- Payroll Processing
- Business Planning
Timeline
General Manager
Major Food Group
12.2022 - Current
Assistant General Manager
"Sexy Fish Miami" Caprice Holdings Limited
08.2022 - 12.2022
Assistant General Manager
Michael Mina Group
01.2020 - 08.2022
Restaurant Manager
Quinto La Huella, Steak House At East Hotel
09.2017 - 01.2020
Manager
Zuma
04.2015 - 09.2017
Manager
Celebrity Cruises, LTD
12.2006 - 01.2014
Diploma - Telecommunication Systems
Certificate in wine theory, grape assessments, food and wine paring and practical service -
Le Cordon Bleu College of Culinary Art - Portland
Sake navigator” certificate -
Private
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