Summary
Overview
Work History
Education
Skills
Languages
Certification
Generic
Bol Chuol

Bol Chuol

Omaha,NE

Summary

Elevated from a crew member to Assistant Manager at Qdoba within a year, showcasing exceptional leadership and staff management skills. Expert in enhancing guest satisfaction and streamlining operations, I significantly improved service quality. My bilingual ability and adeptness at managing budgets have been pivotal in achieving and exceeding targets.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Qdoba
Gambrills, Maryland
08.2022 - 05.2024

Started off as a crew member in August 2022 and was offered a shift supervisor position in the beginning of January 2023! Later in May 2023 was offered the Assistant Manager position!

  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Led team meetings to discuss goals and review performance, store goals and employee expectations.
  • Assisted in budget preparation by ensuring food cost, labor, inventory and waste numbers meet or succeed their goal.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.

Line Cook, To-Go, Host, Expo, Salad, SA

Texas Roadhouse
11.2020 - 08.2022

Hired on as a Host in 2020 and within first year working elevated through To-Go’s, To-Go & Host trainer, Expo, Salad up to Line Cook

  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Grilled meats and seafood to customer specifications.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Handled portion control activities according to specified instructions provided by chef.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Checked meat temperatures prior to plating and serving dishes, upholding strict standards for food safety and preparation.
  • Prepared average of 173 orders each shift.
  • Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.
  • Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Used cash registers and credit card machines to cash out customers.
  • Informed servers of newly seated parties for speedy service.

Followed all company policies and procedures to deliver quality work.

Front Crew Member

Culver’s
11.2019 - 11.2020

Hired on as a runner and within 3 months elevated to drive thru operator

  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Communicated clearly with team members to assemble and deliver correct order to customer and reduce errors.
  • Repeated customer order, suggestively sold upgrades or additional products and asked customer to verify order on drive-thru screen to promote accuracy.
  • Cleaned and sanitized drive-thru station to enhance safety standards and reduce spread of infection.
  • Operated POS platform and verified cash and card transactions to maintain accurate drawer by end of shift.
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with large vats, paddles and agitators to blend, mix and heat raw materials.
  • Followed instructions and processes to maintain food and beverage integrity.
  • Cleaned and sterilized factory processing containers and work areas to keep foods safe.
  • Chose, inspected, weighed and measured ingredients for each production run.
  • Kept work area tidy and sanitary, promptly addressing spills and other messes.
  • Maintained speed of service for food orders while minimizing errors and complaints.

Cultivated warm relationships with regular customers.

Education

High School Diploma -

Arundel High School
Gambrills, MD
08.2022 - 05.2023

High School Diploma -

Omaha Central High School
Omaha, NE
08.2019 - 05.2022

Bachelor - Culinary Arts

Anne Arundel Community College
Arnold, MD
08.2023 - 05.2024

Skills

  • Bilingual
  • Manage Budgets
  • Train Employees
  • Staff Management
  • Document Management
  • Financial Management
  • Guest Satisfaction
  • Labor and Food Cost Control
  • Guest Inquiries
  • Production Management
  • Supply Requisition
  • Order Supplies
  • Sales Expertise
  • Customer Relations
  • Menu Memorization
  • Guest Flow
  • High-Volume Dining
  • Price Memorization
  • Buffet Setup and Takedown
  • Table Setting Arrangements
  • Knife Skills
  • Food Presentation Talent
  • Cleaning and Organization
  • Team Coordination
  • Cutting Meat
  • Sauce Preparation
  • Recipe Creation
  • Stock Rotation
  • Kitchen Sanitization
  • Food Safety Standards
  • Cash Handling Expertise
  • Critical Thinking
  • Bilingual
  • Detail Oriented
  • Staff Supervision
  • Team Motivation

Languages

English
Native or Bilingual
Nuer
Native or Bilingual
Spanish
Limited Working

Certification

ServSafe: Food Protection Manager Certification

Bol Chuol