Bolaji Sarah Tarawally
Brooklyn,NY
Summary
Energetic and Enthusiastic Sales Specialist offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, Proven track record of building customer relationships (EXCEPTIONAL CUSTOMER SERVICE), understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Made Current Company over $300,000 Sales in first 3 months and still ongoing, Currently ranked 98% of Specialist in the region and based on metrics am always one of the Specialist of the Months.
Overview
12
12
years of professional experience
Work History
Sales Specialist
Home Depot
01.2023 - Current
- Developed and delivered engaging sales presentations to convey product benefits.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Communicated with managers of other departments to maintain transparency.
- Relayed information regarding current store promotions, sales and special events to customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Achieved and exceeded company-defined sales quotas.
- Partnered with marketing teams to provide insight about development of product pitches, boosting sales projections 100%.
- Interacted with customers daily to provide personalized product guidance, resolve issues and open new accounts.
CNA
Nursing Home
05.2019 - 12.2022
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
BP Oil & Gas Station
01.2016 - 03.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Manage over 30 calls per day.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
Admin/HR Assistant
NEITI
08.2012 - 09.2015
- Coordinated employee training programs to improve productivity and performance.
- Tracked various statistics and kept detailed records to support human resources department.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Created job descriptions on boards for vacant jobs.
- Developed and maintained HR policies and procedures.
Education
Bachelor of Science - Economics
Tai Solarin University
Ogun03.2011
Skills
- Leadership
- Order Supplies
- Sales Expertise
- Order Processing
- Critical Thinking
- Large Caseloads
- Prospecting Skills
- Report Preparation
- Point of sale systems
- Cold Calling Expertise
- Overcoming Objections
- Accurate Cash Handling
- Complex Problem-Solving
- Policy and Procedure Adherence
- Vendor Relationship Management
- Exceptional Telephone Etiquette
- Verbal and Written Communication
- Customer Relationship Management (CRM) Software
Additional Information
Willing to Relocate
Timeline
Sales Specialist
Home Depot
01.2023 - Current
CNA
Nursing Home
05.2019 - 12.2022
Customer Service Representative
BP Oil & Gas Station
01.2016 - 03.2019
Admin/HR Assistant
NEITI
08.2012 - 09.2015
Bachelor of Science - Economics
Tai Solarin University
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