BOLANLE JATTO
Auburn,GA
Summary
MBA-trained healthcare operations professional with 6+ years of experience in patient support, call-center services, workflow coordination, insurance navigation, and cross-functional collaboration. Skilled in streamlining processes, improving service delivery, and supporting organizational goals. Reliable team player known for adaptability, strategic thinking, and strong performance in fast-paced environments. Detail-oriented, compassionate, and remote-ready with proven operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Wellytech Overhead Garage Doors
01.2019 - Current
- Managed daily operations, scheduling, and dispatch for all service technicians.
- Led customer service operations, ensuring timely resolution of service requests.
- Oversaw invoicing, billing inquiries, and payment coordination.
- Monitored inventory levels and collaborated with vendors for supply needs.
- Maintained accurate job records, service logs, and follow-up documentation.
- Trained and supervised new employees on workflow processes and customer service standards.
- Improved operational efficiency, reducing delays and boosting customer satisfaction.
- Coordinated with homeowners, contractors, and suppliers to complete projects on schedule.
- Implemented workflow improvements to reduce errors and streamline tasks.
- Delivered weekly updates and performance reports to leadership for strategic planning.
- Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
- Implemented process improvements, enhancing operational efficiency and reducing downtime.
Customer Service & Call Center Support Specialist
Serenity Mental Health Centers
06.2021 - 10.2024
- Assisted patients with insurance benefits, coverage questions, and authorization requirements.
- Managed high-volume inbound and outbound calls with professionalism and empathy.
- Verified insurance eligibility and documented all communication in EMR/CRM systems.
- Coordinated appointments, follow-ups, and provider schedules across multiple locations.
- Maintained HIPAA compliance and handled sensitive patient information securely.
- Resolved patient issues by collaborating with clinical and administrative teams.
- Processed prior authorization requests and escalated urgent cases when needed.
- Met daily productivity metrics, call quality standards, and service-level expectations.
- Supported patients with billing questions, statements, and financial guidance.
- Identified workflow gaps and recommended improvements to enhance efficiency.
- Trained new staff on call center protocols, improving team performance and adherence to best practices.
- Developed training materials to enhance staff knowledge of mental health resources and services offered by the center.
Education
MBA - Healthcare Management & Leadership
California Intercontinental University
Bachelor’s Degree - Agricultural Extension
University of Ibadan
NigeriaSkills
- Patient communication
- Insurance verification
- Prior authorizations
- High-volume call handling
- EMR/CRM navigation
- Scheduling & coordination
- Problem-solving
- Workflow improvement
- Customer service
- Remote-ready & tech-savvy
- Operations management
- Team leadership
Certification
- Certified Nursing Assistant (CNA)
- Certified Medication Aide
- CPR
- BLS
Timeline
Customer Service & Call Center Support Specialist
Serenity Mental Health Centers
06.2021 - 10.2024
Operations Manager
Wellytech Overhead Garage Doors
01.2019 - Current
Bachelor’s Degree - Agricultural Extension
University of Ibadan
MBA - Healthcare Management & Leadership
California Intercontinental University