Bolanle Omotoso

• Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
• Provided transportation and appointments management
• Developed rapport to create safe and trusting environment for care
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
• Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
• Reviewed caseload of patients for length of stay, care and services to perform outcomes monitoring and variance analysis
• Provided ongoing counseling to help clients deal with conditions and processes
• Worked with medical teams, patients and families to implement effective treatment plans
• Documented case notes daily and coordinated follow-up for seamless case management

· Supported clinicians and medical techs in navigating workflows for rooming and triaging.

· Provided elbow support for Physicians, nurses, and MAs during go-lives

· Educated and assisted physicians on how to document encounters, and manage In-basket, orders, and preference lists during go-live

· Reported workflow and technical issues to the command center

· Provided support to lab end-users on using Enter/Edit results of point-of-care tests.

· Trained and assisted providers with building their Smartphrase from the editor and showed them how to create an “on the fly” Smartphrase, as well as how to personalize their Medications and Procedures from the Preference Lists Composer and how to create favorites “on the fly

· Encounters, place, and manage Orders with and without their smartsets and manage their In-basket.

· Assisted physicians in streamlining their daily workflow by using the visit navigator which includes sections like the chief complaint, problem list, immunization, order entry, labs, progress note, letter, LOS, etc.

· Assisted providers with configuring their personal preference list, smart phrases, and note templates.

· Provided direction and assumed responsibility for one-on-one training with end users (doctors, nurses, and other clinicians) and departments that require an Epic application re-train S

· Assisted with order transmittal tracking, and workstation mapping as parts of efforts in resolving printing issues.

• Provided Go-Live support to physicians during EPIC Inpatient implementations.
• Supported the Nurses in charting, Meds administration MAR, Care Plan, and patient Education in the Surgical ICU

· Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, patient plan care information, keyboard key combinations, efficient Epic Care system usage, and other on-site issues

· Reported and resolved any technical issues, error messages, printing issues, security problems, and enhancement suggestions during go-live activity at the Command center

· Assisted providers with configuring their personal preference list, smart phrases, and note templates.

· Provided direction and assumed responsibility for one-on-one training with end users (doctors, nurses, and other clinicians) and departments that require an Epic application re-train

· Assisted with order transmittal tracking, and workstation mapping as parts of efforts in resolving printing issues.

· Assisted Providers on how to navigate within the hyperspace, document encounters, place and manage Orders with and without their smartsets, and manage their In-basket.

• Provided technical guidance and support to stakeholders during Epic go-live implementation process.
• Identified areas of improvement in existing processes and procedures related to the Epic go-live implementation.
• Analyzed user data, identified gaps, and proposed solutions to ensure successful adoption of the new system.
• Worked closely with IT staff to troubleshoot any issues that arise during the deployment process.
• Facilitated communication between various teams throughout the entire lifecycle of the project.

Entered commands and observed system functioning to verify correct operations and detect errors. Answered user inquiries to resolve Epic software operation problems.
Collaborated closely with all stakeholders to troubleshoot technical issues and implemented solutions to enhance user experience.
Provided technical support for Epic ATE applications and software to internal consumers.
Resolved issues reported by providers regarding the usage of Epic ATE applications.
Maintained positive working relationships with fellow staff and management. Maintained composure and patience in difficult customer situations, applying de-escalation techniques, and providing positive customer support. Evaluated software or hardware to recommend improvements or upgrades.
Escalated issues to appropriate authorities for prompt resolution.
Maintained records of data communication transactions.

• Consulted with supervisors to assess cases and plan strategies for enhancing care
• Conferred with supervisor to discuss patient condition and medical care
• Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression
• Reviewed each step of patient care and made proactive adjustments to avert issues

• Company Overview: (Experis)
• Assisted physicians and practitioners on how to setup and utilize Smarttools like Smartset, Smartphrase, Smartext, and martlist
• Provided excellent support to stressed and anxious end users by actively listening, empathizing, and taking appropriate actions to resolve their issues
• Promptly reported technical issue to command center for resolution and followed up as needed
• Provided support to end-users including clinicians Neurology, Orthopedics and other specialty clinics during go live
• Assisted nurses to navigate through workflows, document encounters, appropriately use charting tools, and effective use of In Basket
• Educated and assisted physicians on the use of Smartsets, SmartTools, Preference List, and Result Review
• (Experis)

• Company Overview: (CTG)
• Provided at the elbow to providers on use of Smart tools, Note-writer, order entry, and how-to e-prescribe medications to patient's pharmacies at discharge
• Supported physicians Admission, Transfer and Discharge workflows
• Positively handled stressed out end-users and stress situation
• Aided in troubleshooting login access and security issues for providers on floor during go live implementation and a liaison to command center in reporting ticket issues and trained Providers with Smart tools, Note-writer, placing orders, and how to e-prescribe medications to patients' pharmacies
• Assisted providers to build their personalization, preference lists, and supported Nurses with blood admin for blood transfusion and in administering medications
• (CTG)

• Company Overview: (Experis)
• Supported clinicians and medical techs in navigating workflows for rooming and triaging
• Provided elbow support for Physicians, nurses and MAs during go lives
• Educated and assisted physicians on how to document encounters, manage In-basket, orders, and preference list during go-live
• Reported workflow and technical issues to the command center
• Provided support to lab end-users on the use of Enter/Edit result of point of care tests
• Answer lab tech's questions on how to use the result entry tab to result and verify specimens received into the lab
• Support lab techs on resulting unsolicited labs, using requisition entry to bring outside lab orders in Epic
• Support lab end-users on how to use Orders Add-on functionality in beaker CP environment
• Support lab end-users on how to use the parking list to send specimens from their lab to other labs
• Facilitate issue resolution by providing accurate and complete information in a timely manner to build a team during go-live
• Track and escalate technical and workflow issues to Zone Leads, Super users and Command Center as appropriate
• (Experis)

• Actively engaged with end users and answered questions on admission, transfers, and discharges
• Assisted nurses on how to request patient transport and by making sure patients are transported properly
• Helped navigate with event management, pre-assigning nurses for upcoming shifts
• Participated in shifts hurdles to discuss the events that happened for the shift
• Aided in troubleshooting login access and security issues for providers on floor during go live implementation and a liaison to command center in reporting ticket issues and trained Providers with Smart tools, Note-writer, placing orders, and how to e-prescribe medications to patients' pharmacies

• Company Overview: (Ettain Group)
• Provided specialty physician's documentation at Falmouth Hospital Sleep Medicine
• Assisted physician in finding specialty encounters, assisted in finding sleep reports in In-basket
• Supported sleep techs workflow including patient check in, flowsheet documentation and charge entry in charge capture
• Provided elbow support to Family Medicine physicians, nurses, MAs and Front desk users
• Identified login access and security issues for providers during go-live and called in issues to the command center and tracked issues for resolution
• Participated in morning huddles with clients, reported to Zone lead as needed
• Escalated technical/workflow/optimization issues and reported promptly as appropriate
• Assisted physicians and NPs with personalization and preference list set up
• Answered questions on entering charges, placing referral and future orders
• Helped end-users in setting preferences and favorites, customizing visit navigator, and setting up Result Note QuickAction
• Helped with activity tabs customization for nurses for ease of use
• Assisted nurses and MAs with on-the-fly encounters, refills, patient message, communication management etc
• (Ettain Group)