BOLATITO ODUKOYA
Summary
Dedicated finance and account professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Store Manager
Golden Krust Bakery
Staten Island, NY
08.2014 - 04.2016
- Identified tax-related issues and addressed with management team, suggesting methods for improvement.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Devised processes to boost long-term business success and increase profit levels.
- Performed statistical operations to improve operations and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Delving deep into learning about the different sides to Partnerships, and incorporating it into my previous knowledge from accounts management. Keeping myself up to date on any new tax law changes.
- Receive, record, sort, batch, associate any new assigned cases from management.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Developed efficient teams and optimized internal policies to increase responsiveness to customer demands.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Evaluated suppliers to maintain tight cost controls and maximize business operational performance.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control and store opening and closing procedures.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Prepared annual budgets with controls to prevent overages and minimize unnecessary waste.
- Protected store from loss or theft by setting and enforcing clear security policies.
Account Manager
London Borough Of Southwark
08.2005 - 07.2011
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Acquired and applied sector knowledge to create effective dialogue with customers.
- Trained new employees on customer service, money handling and organizing strategies.
- Recorded accurate and efficient records in customer database.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online customer database.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand opportunities.
- Worked independently with minimal supervision.
- Negotiated prices, terms of services and service agreements.
- Monitored service to implemented quick and effective problem resolutions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Completed daily outbound calls, up to 5 hours per day.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained current knowledge of evolving changes in marketplace.
Education
High School Diploma -
Roy High School
Roy, UT06.2010
Skills
- Legal codes and laws knowledge
- Case management skills
- Delinquent account management
- Proficient in [IRS applications, and software programs]
- Regulations and compliance
- Tax return filing
- Verbal and written communication
- Training & Development
- Customer service
- MS Office
- Spreadsheets
- Analyzing and Evaluating
- Compliance requirements
- Excellent communication skills
- Cross-functional collaboration
- Customer relationships
- Issue resolution
- Critical Thinking
Additional Information
All the years working within the Internal Revenue Service have taught me to look at things from an analytical point of view. Which I believe will aid me when assisting customers with problems/complaints; and assessing the situation case by case, finding the damage; gathering all the research needed to help with the conclusion of the problem.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Store Manager
Golden Krust Bakery
08.2014 - 04.2016
Account Manager
London Borough Of Southwark
08.2005 - 07.2011
High School Diploma -
Roy High School
Similar Profiles
Mark LongmooreMark Longmoore
Machine Operator at Golden Krust BakeryMachine Operator at Golden Krust Bakery
Hugo BenoitHugo Benoit
SANITAZER (LIMPIEZA) at Golden Krust BakerySANITAZER (LIMPIEZA) at Golden Krust Bakery
Kevin MeinerKevin Meiner
Warehouse Associate at Golden Krust BakeryWarehouse Associate at Golden Krust Bakery