Jovan J. Augustin

• Provided portrait, model, and event photography services for various clients
• Edited, toned, captioned, and uploaded photographs for publication.
• Digitally edited photos to enhance appearance.
• Delivered high-quality images under tight deadlines, demonstrating strong time management skills.

• Managed weight and balance for 747-200 and 767 passenger aircraft
• Oversaw operations in various locations across the US and globally
• Maintained up-to-date knowledge of airport security regulations, ensuring compliance at all times.
• Processed visa and passport information accurately, ensuring all international travelers met entry requirements for their destinations.
• Coordinated with airline staff to ensure smooth boarding procedures for all passengers.
• Actively participated in ongoing training sessions to stay current on industry trends and best practices in passenger services.
• Assisted passengers with special needs, ensuring a comfortable and pleasant travel experience.
• Handled luggage issues professionally, reuniting lost bags with their owners as quickly as possible.
• Collaborated with team members to manage gate operations effectively during peak periods.
• Provided multilingual assistance when necessary, catering to diverse traveler needs and enhancing overall guest satisfaction levels.
• Contributed to positive work environment through effective communication and teamwork among colleagues.
• Assisted families traveling with young children or elderly relatives, providing additional support when needed.
• Demonstrated a strong commitment to safety by adhering to company policies and federal regulations at all times.
• Increased on-time departures by closely monitoring passenger flow during boarding procedures.
• Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Monitored security and maintained operational protocols.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Led ramp operations for Delta and JetBlue Airways
• Qualified JetBlue ramp instructor
• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
• Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
• Conducted employee evaluations, providing constructive feedback that led to enhanced job performance among team members.
• Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.
• Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.

• Supervised teams of check-in agents, ramp agents, and cabin service agents
• Qualified as a cabin service instructor
• Performed check-in duties, ramp operations, and cabin security for multiple airlines including Delta, LIAT, Norwegian, American, and JetBlue
• Maintained an organized database of candidate information, ensuring accurate tracking of applicant status throughout the recruitment process.
• Established a strong professional network within the industry, enhancing access to passive candidates and referrals for strategic hires.

• Assisted students with homework and conducted photography classes
• Assisted youth in developing problem-solving and communication skills to support stress management.
• Coordinated youth programs and activities to enhance life quality and self-esteem.
• Monitored youth behavior and offered guidance and support for positive change.
• Supervised youth in engaging environment to promote security and safety for all ages.
• Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.

• Conducted land mapping, tree growing, and planting

• Provided customer service and printing services

• Provided MAC and PC technical support to students and faculty
• Played an instrumental role in the successful launch of a new student support initiative by providing logistical and administrative support.
• Spearheaded efforts that resulted in the successful implementation of new software programs within the department.

Experience with C++, Dark DGK, and UNIX/Linux Systems

• 3.4 GPA