Bolkcom HANNAH
Carmichael,CA
Summary
Customer service professional with five years of solid work ethic and a positive attitude. Highly effective in fast-paced environments, motivated to maintain customer satisfaction. Resourceful and quick to integrate new procedures to maximize efficiency and productivity. Thrives on keeping team morale upbeat while keeping the focus on the customer/client.
Overview
7
7
years of professional experience
Work History
Manager
Nothing Bundt Cakes
02.2022 - Current
- Ensuring company policies are followed
- Optimizing profits by controlling costs
- Hiring, training and developing new employees
- Resolving customer issues to their overall satisfaction
- Maintaining overall management style that follows company best practices
- Providing leadership and direction to all employees
- Preparing and presenting employee reviews
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Organizing employee schedule
- Ensuring that health, safety, and security rules are followed
- Taking disciplinary action when necessary
- Motivating employees and ensuring focus on missions
- Maintaining merchandise and visual plan
- Maintaining stores to standards, including stocking and cleaning.
Barista, Shift supervisor
STARBUCKS
08.2018 - 02.2022
- Responsibilities include leading baristas day-to-day activities and keeping management informed of store activities and any problems
- Coaches baristas on preparation of beverages and positive customer relations through curtsy, service, and professional appearance
- Completes opening and closing procedures
- Maintaining inventory levels to ensure product availability, complying with all food safety requirements
- Effectively handles customer complaints and special requests, and accurately balances cash register at all times.
office assistant, SECURITY SYSTEMS
SUPPLY
06.2017 - 09.2019
- Updated and maintained customer files, all office filing/shredding, cleanliness of the office
- Completed cash register transactions
- Handled incoming calls and scheduled service appointments, greeted customers and visitors as needed
- Other miscellaneous duties as assigned.
crew member
ROUND TABLE PIZZA
08.2017 - 08.2018
- Responsible for providing efficient, friendly service to Round Table Pizza guests, and maintaining professional store appearance
- Took and completed orders accurately and efficiently
- Accepted payment for product and delivering correct change
- Restocked products to guarantee freshness
- Baked and produced high-quality pizzas at very rapid pace
- Answered telephone in timely manner and using Round Table Pizza phone scrips
- Other miscellaneous duties as assigned.
Education
Bachelor of Arts (B.a) - Business Administration
Arizona State University
Arizona State - Online08.2023
Associate of Science - criminal justice
Carrington College California
Sacramento, CA12.2019
Certificate in Criminal Justice -
Carrington College California
Carmichael, CA2019
Skills
- Results-orientated
- Time management
- Self-directed
- Strong interpersonal skills
- Proven Leader
- Communicates effectively
Timeline
Manager
Nothing Bundt Cakes
02.2022 - Current
Barista, Shift supervisor
STARBUCKS
08.2018 - 02.2022
crew member
ROUND TABLE PIZZA
08.2017 - 08.2018
office assistant, SECURITY SYSTEMS
SUPPLY
06.2017 - 09.2019
Bachelor of Arts (B.a) - Business Administration
Arizona State University
Associate of Science - criminal justice
Carrington College California
Certificate in Criminal Justice -
Carrington College California
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