Bolonda E. Pryor-Woods
customer Services and Health care admin.
Memphis,USA
Summary
Dynamic and detail-oriented professional committed to refining administrative and organizational skills from intellectual, emotional, and physical perspectives. Eager to create transformative experiences that foster personal growth while contributing to team success. Proven ability to adapt and thrive in fast-paced environments, ensuring efficient operations and effective communication. Passionate about leveraging expertise to drive positive outcomes and enhance overall productivity.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Patient Representative
St. Jude Children's Research Hospital
03.2015
- Manage patient and family encounters smoothly and efficiently.
- Maintain business operations and ensure excellent customer service.
- Reconcile appointments and reconcile encounter forms and charge information Utilizing Milli Scheduling System and Medical Records
- Greet patients and visitors, Manage multi-line phone by routing calls as appropriate and function as a support for patient scheduling.
- Electronically generate the daily patient schedule and requisitions
- Manage the patient Tracking System and charge process.
- High priority is placed on customer service and maintaining accurate billing information for patients.
- Verify that patient has completed daily registration process.
- Enter patient start time and end time as well as edit for no-show or cancellations as needed.
- Maintain sufficient levels of forms and office supplies. Perform on-line ordering for appropriate items receive orders and reconcile with packing slip.
- Manage the electronic Patient Classification and staffing (PCCS); perform data entry of the patient acuity assigned by the nurse; generate reports as requested/needed.
- Mail Processing- Hard copy and electronic mail distribution.
- Preparation and Composition of Documents to include preparing all necessary patient forms and requisitions with proper identification.
- Complete mandatory training and department specific requirements
- Used Telephone and intercom in accordance with appropriate guidelines.
- Maintained patients' records.
- Assisted staff and family as needed.
Customs Trade Specialist
FedEx Logistics
10.2022 - 01.2023
- Responsible for coordination of the documentation required by US Customs/ Government Agencies for entry of goods into the US on behalf of importers.
- Provide Impeccable customer service.
- Obtain correct classification of goods for customs release from database, SOP's, Tariff book, Internet, or customs.
- Data entry and processing of various import related documentation for submission to US Customs and may handle all PGA's (Participating Government Agencies).
- Adhere to all international importing and exporting regulations.
- Work closely with other internal staff, departments, other FedEx opcos, customers and government agencies to deliver high level of service to customers.
- Follow up on customs matters and resolve problems.
- Performs entry reviews as needed.
Direct Support Professional
Shelby County Residential and Vocational Services (SRVS)
09.2012 - 03.2015
- Complete all paperwork accurately including daily charting.
- Communicate with recipients and supervise daily activity.
- Help maintain a client's wellbeing and independence in their own home and in the community.
- Communicate and supervise recipients.
- Order supplies as needed.
- Assist at mealtime challenges.
- Assist in physical challenge.
Healthcare Unit Coordinator
04.1990 - 02.2011
- Transcribe all physician orders.
- Courteously provide information and assistance to patient's families and visitors
- Complied with nursing and hospital policies procedures and standards.
- Answer multiple phone lines.
- File paperwork.
- Order supplies for the floor.
- Complete all forms documents on patient's records within time frame.
- Assist staff as needed.
- Delegate task to other staff members.
- Perform other duties as assigned to meet the objectives of the department.
- Maintain patients' confidentiality by adhering to HIPPA guidelines.
- Scheduling return & outside appointments; with room and bed assignments
- Translate medical jargon and abbreviations into their expanded forms to ensure the accuracy of patient and health care facility records.
Education
Healthcare Administration
Western Governor's University
Salt Lake City, Ut09-2025
Bachelor of Business Administration - undefined
Lemoyne Owen College
Memphis, TN05.2019
Certificate - undefined
Messick Vocational School
Memphis, TN01.1991
Diploma - undefined
Hamilton High School
Memphis, TN05.1984
Skills
- Staff Training
- Conflict Resolution
- Microsoft Office (Word, PowerPoint, Excel, and Teams)
- Calendar Management and scheduling
- Problem solving
- Oral and written communication
- Safety Management
- Interpreter Hub
- Amion on call scheduling
- Epic
- Workday
- Dayforce
- Time Management
Certification
- Administrative Professional Conference, 2003,2015
- Attended several NAHUConference,2005,2007,2010
- Continuing Education Courses as mandated by institution, 1991-2024
- CPR Certification, 2019-2021
- Medical Terminology Certification 1989, 1995
- First Aid Safety,2020
- CPI Certification, 2012 -2014
- Attended Crucial Conversation Classes, 2010
- Innovative Customer Service Techniques, 2024
- Diversity Inclusion and Belonging,2024
Timeline
Customs Trade Specialist
FedEx Logistics
10.2022 - 01.2023
Patient Representative
St. Jude Children's Research Hospital
03.2015
Direct Support Professional
Shelby County Residential and Vocational Services (SRVS)
09.2012 - 03.2015
Healthcare Unit Coordinator
04.1990 - 02.2011
Bachelor of Business Administration - undefined
Lemoyne Owen College
Certificate - undefined
Messick Vocational School
Diploma - undefined
Hamilton High School
Healthcare Administration
Western Governor's University
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