Boluwa Bokanga
Charlotte,NC
Summary
Customer-focused professional with over 3 years of experience in customer service roles, adept at fostering strong interdepartmental relationships and enhancing customer satisfaction. Proficient in problem-solving, communication, and billing resolution, with a proven track record of improving customer loyalty and streamlining processes. I am committed to contributing to a dynamic team and driving business success through effective collaboration and leadership.
Overview
4
4
years of professional experience
Work History
Financial Services Representative
TTEC
Concord, NC
10.2024 - Current
- Maintained up-to-date knowledge of current economic conditions and their impact on the markets.
- Assisted clients in understanding complex financial concepts and instruments.
- Managed multiple accounts simultaneously while ensuring compliance with all relevant laws.
- Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
- Researched customer inquiries regarding account balances, interest rates, andfees.
Customer Service Retention Specialist
Spectrum
Charlotte, United States
05.2024 - 11.2024
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Provided detailed reports on customer feedback and retention metrics for management review.
- Collaborated with other departments to develop promotional campaigns aimed at increasing retention rates.
- Worked closely with sales team members to ensure successful onboarding of new clients.
Online Shopper
Walmart
Concord, US
01.2023 - 01.2024
- Utilized problem-solving skills to resolve customer issues quickly and efficiently.
- Implemented strategies for improving customer satisfaction ratings
- Managed inventory levels to ensure timely delivery of items to customers
- Analyzed customer data to identify trends in purchasing behavior
- Assisted customers with returns or exchanges of merchandise purchased online
Soccer Coach
Soccer Foundation
Charlotte, US
08.2022 - 12.2022
- Organized and led team scrimmages during practices to help players apply their skills in game-like situations
- Managed equipment inventory including uniforms, balls, cones and other supplies necessary for practices or games
- Instructed players on proper techniques for dribbling, passing, shooting and defending
- Developed and implemented weekly practice plans to improve players' technical, tactical, physical and mental abilities
- Collaborated with school administrators to promote youth soccer programs within local communities
Customer Service Representative Lead
Food Lion
Charlotte, NC
08.2021 - 09.2022
- Resolved escalated issues from customers or other departments within the organization
- Assisted customers in resolving inquiries or complaints via telephone, email, or other channels
- Developed strategies for improving customer service operations and processes
- Provided one-on-one coaching sessions to help employees improve their customer service skills
- Resolve billing issues efficiently to maintain customer trust.
- Process payments accurately, ensuring financial reliability.
Customer Service Representative
amazon
Charlotte, US
05.2021 - 08.2021
- Provided exceptional customer service to ensure customer satisfaction
- Conducted regular follow-up calls with customers after resolving their issues
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Maintained detailed records of customer interactions, transactions and comments for future reference
Customer Service Cashier
Food Lion
Charlotte, NC
07.2020 - 05.2021
- Assisted co-workers with tasks as needed to ensure smooth operations of the store
- Operated cash registers to process payments for goods and services
- Organized items purchased by customers according to their type or size for easy retrieval during checkout
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion
Education
ASSOCIATE IN ARTS (A.A.) - FINANCE & ACCOUNTING
Central Piedmont Community College
Charlotte, NC12.2022
Bachelor of Science - FINANCE & ACCOUNTING CANDIDATE
University of South Carolina - Columbia
Columbia, SC12.2025
High School Diploma -
Rock Hill High School
Rock Hill, SC06.2020
Skills
- Bilingual
- Organizational
- Time management
- Multitasking
- Leadership
- Math skills
- Critical thinking
- Verbal communication
- Written communication
- Teamwork
- Problem-solving
- Adaptability
- Flexibility
- Analytical thinking
- Communication
- Data Entry
- Decision-Making
- Customer Service
- Order Processing
- Sales
- Financial analysis
- Attention to detail
- Billing resolution
- Business Development
- Account Administration
- Schedule Coordination
- Customer Relationship Management
Languages
- English, Highly proficient
- French, Native
- Lingala, Native
Timeline
Financial Services Representative
TTEC
10.2024 - Current
Customer Service Retention Specialist
Spectrum
05.2024 - 11.2024
Online Shopper
Walmart
01.2023 - 01.2024
Soccer Coach
Soccer Foundation
08.2022 - 12.2022
Customer Service Representative Lead
Food Lion
08.2021 - 09.2022
Customer Service Representative
amazon
05.2021 - 08.2021
Customer Service Cashier
Food Lion
07.2020 - 05.2021
ASSOCIATE IN ARTS (A.A.) - FINANCE & ACCOUNTING
Central Piedmont Community College
Bachelor of Science - FINANCE & ACCOUNTING CANDIDATE
University of South Carolina - Columbia
High School Diploma -
Rock Hill High School
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