Results-oriented professional adept at creating and implementing quality strategy and supervising inspections to foster conformance to company quality standards. Strong aptitude for identifying risks and implementing actionable initiatives to improve quality.
Overview
9
9
years of professional experience
Work History
QA Engineer
Grin Technologies, Inc.
Saratoga Springs, UT
03.2022 - 09.2023
Worked closely with development teams to ensure quality assurance standards were met throughout the project life cycle.
Maintained system documentation including test plans and test cases according to industry best practices.
Investigated customer reported issues by reproducing bugs in staging environment.
Assisted in developing processes that would improve overall code quality.
Evaluated existing systems for areas of improvement or optimization.
QA Manager
Gateway Development Services, LLC
South Jordan, UT
06.2016 - 09.2021
Reviewed and updated quality assurance policies and procedures.
Monitored product standards by conducting inspections, testing products and analyzing results.
Developed test plans, protocols and strategies to ensure the highest level of product quality.
Provided technical guidance to QA team members on issues related to software development lifecycles.
Documented all testing processes including bug tracking reports, test cases and test scenarios.
Planned and coordinated resources for efficient execution of projects within budget constraints.
Conducted root cause analysis to identify defects in a timely manner.
Created detailed bug reports with accurate descriptions, steps to reproduce the issue, screenshots.
Tracked progress of tagging projects using project management software, such as Zendesk or Jira.
Answered customer inquiries and provided accurate information regarding products and services.
Secretary
Gateway Development Services, LLC
Sandy, UT
01.2015 - 06.2016
Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
Answered incoming phone calls, responded to inquiries and transferred calls as needed.
Processed invoices for payment; tracked payments received from vendors and clients.
Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Assisted with special projects or tasks related to departmental functions upon request.