Bona Dea Agojo
Reseda,CA
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
G Group Apartments-Hotels
Manila , Philippines
01.2017 - 08.2024
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Ensured compliance with all safety regulations in the workplace.
- Maintained accurate records of employee attendance and performance reviews.
Education
Bachelor of Science - Tourism Major in Hotel and Restaurant Management
Colegio De San Juan De Letran
Calamba, Laguna, Philippines05-2003
Skills
- Operations Management
- Customer Relations
- Budget Administration
- Quality Assurance
- Staff Supervision
- Performance monitoring
Languages
English
Professional
Filipino
Professional
Timeline
Operations Supervisor
G Group Apartments-Hotels
01.2017 - 08.2024
Bachelor of Science - Tourism Major in Hotel and Restaurant Management
Colegio De San Juan De Letran
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