Bond, Tenisha

• Maintained accurate records of patient visits and progress notes in accordance with company policies and procedures.
• Rendered highest quality of care when interacting with patients and families.
• Assisted patients with activities of daily living, such as ambulation and transfers.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Answered inbound calls, chats and emails to facilitate customer service.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Updated contact lists regularly when changes occur in employee status or contact information.
• Handled confidential documents in an organized fashion according to established protocol.
• Scheduled appointments between clients and customers and internal staff members.
• Managed database systems containing customer contact information.
• Inventoried and ordered supplies for office.
• Responded effectively to sensitive inquiries or complaints.
• Provided feedback on employee performance based on observed results during training sessions.
• Trained newly hired top talent to fill key positions and maximize productivity.
• Provided constructive feedback and positive reinforcement to trainees.

• Demonstrated precision in obtaining accurate vitals, documenting input/output, labeling specimens appropriately. Collected blood draws employing proper technique while carefully documenting care given. Alertly reported any changes to the nurse while offering assistance with ADLs and ROM exercises; responded timely to call bells.

• Ensure optimal patient well-being by delivering diligent ADL care, actively assisting with range of motion exercises and diligently documenting all rendered care. Communicate effectively with RN/Case Manager regarding any observed changes in patient conditions and maintain an updated inventory/ordering system for necessary supplies.

• Proficiently performed COVID testing alongside precise input of patients’ information. Skillfully uploaded, assigned, and updated documents for seamless patient chart management. Ensured meticulous documentation of rendered services.

• Delivered high-quality care to patients, focusing on their individual needs and preferences.

Ensure optimal patient well-being by delivering diligent ADL care, actively assisting with range of motion exercises and diligently documenting all rendered care. Communicate effectively with RN/Case Manager regarding any observed changes in patient conditions and maintain an updated inventory/ordering system for necessary supplies.

• Efficiently process payments, requests, and assist with Escrow calculations to ensure timely completion of transactions.

• Ensured high-quality patient care by assisting with ADL's and grooming needs as well as managing appointments, running errands for banking and shopping purposes, and addressing laundry needs. Administered medications effectively.

• Ensure optimal patient well-being by delivering diligent ADL care, actively assisting with range of motion exercises and diligently documenting all rendered care. Communicate effectively with RN/Case Manager regarding any observed changes in patient conditions and maintain an updated inventory/ordering system for necessary supplies.