Bonface Oseko
Doha
Summary
Dynamic operations associate with expertise in enhancing customer experiences and ensuring safety in high-pressure environments. Demonstrated ability to improve operational efficiency through streamlined processes and proactive client engagement. Proven success in fostering teamwork and collaboration across cross-functional teams to achieve project goals. Passionate about delivering exceptional service and ensuring smooth travel experiences for all passengers.
Overview
2
2
years of professional experience
Work History
Operations Associate – Photo Editing & Support
- Managed image editing and QA processes.
- Supported operations in client engagement and workflow optimization
- Participated in training and development of new staff
Fire & Security Warden – Aviation Security
Hamad International Airport – Al Nasr Star
01.2024 - Current
- Duties and responsibilities
- Fire Safety Checks
- This involves routinely checking all fire safety equipment, including fire alarms, fire extinguishers, fire blankets, sprinkler systems to ensure they are in proper working condition.
- Reporting
- Reporting any identified fire risks or security related issues to management
- Customer service
- Ensuring a smooth and pleasant travel experience for all passengers by providing accurate information, resolving issues, and maintaining a positive attitude even in high-pressure situations.
Education
Diploma Certificate -
Nairobits School of Digital design
Certificate - project Management
Coursera
High School Diploma -
Nyamache Boys High School
Kisii, Kenya11-2017
Skills
- Communication skills
- Conflict resolution
- Customer relationship management
- Microsoft Office
- Spreadsheets
- Adobe softwares
References
Upon Request
LANGUAGES
Swahili (Native)
English (proficient)
Timeline
Fire & Security Warden – Aviation Security
Hamad International Airport – Al Nasr Star
01.2024 - Current
Operations Associate – Photo Editing & Support
Certificate - project Management
Coursera
Diploma Certificate -
Nairobits School of Digital design
High School Diploma -
Nyamache Boys High School
VALUES
- Honesty
- Accountability
- Hardworking