Boniface Murithi
Nairobi ,Kenya
Summary
Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures. Results-oriented Job Title with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills. Proficient Job Title thrives setting up and maintaining stations, training users and supporting pivotal process improvements to Type systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with developers to continuously improve tools and resources. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable Computer Operator specializes in accepting, transmitting and storing sensitive customer data. Maintains strict adherence to applicable regulatory and legal requirements to mitigate risk and liability. Trusted to handle exceptionally valuable and important digital assets for companies and customers alike. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Computer Operator
Self Employed Web
01.2020 - Current
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Enhanced data security by performing regular backups and implementing disaster recovery plans.
- Streamlined operations with routine maintenance tasks, such as updating software and hardware components.
- Boosted productivity by providing technical support to users, resolving issues in a timely manner.
- Ensured smooth workflow through effective coordination with other IT professionals on projects and tasks.
- Optimized resource usage by efficiently allocating computer systems for various workloads and user needs.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Contributed to the development of user-friendly systems by offering valuable input during software testing phases.
- Reduced downtime by proactively identifying potential issues and taking corrective actions before problems escalated.
- Collaborated with team members to complete complex projects within tight deadlines, ensuring client satisfaction.
- Assisted in the implementation of new technology initiatives, leading to increased efficiency across departments.
- Kept abreast of industry trends and emerging technologies, applying this knowledge towards continuous improvement efforts.
- Provided training to end-users on various software applications, fostering self-sufficiency and confidence among staff members.
- Managed inventory of hardware components, ensuring availability of necessary resources for ongoing operations.
- Safeguarded network integrity through consistent monitoring for signs of unauthorized access or suspicious activity.
- Demonstrated strong problem-solving abilities when faced with complicated technical challenges or unfamiliar situations.
- Worked closely with management to develop practical IT strategies aligned with organizational goals and objectives.
- Actively participated in departmental meetings, offering insightful perspectives on ways to enhance overall system performance.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Retrieved information and performed data entry using appropriate computer programs.
- Complied with data entry quotients to support time-sensitive project input milestones.
- Documented discrepancies, referring discovered issues to supervisor for remediation.
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Maintained spreadsheets of Type data across multiple systems while preserving exceptional data accuracy.
- Processed requests for service from internal and external customers.
- Reacted calmly during times of highly stressed or emergency situations.
- Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
- Recommended system improvements, accounting for budgetary concerns and performance requirements.
- Supported time-sensitive project input milestones by keeping team on-task.
- Developed system maintenance schedule to prevent unnecessary downtime or avoidable interruptions.
- Complied with data transmission laws and regulatory guidelines when sending and storing sensitive data.
- Verified integrity and consistency of duplication measures and storage protocols.
- Collaborated with vendors and contracted companies to create interfaces between internal systems and third-party assets.
- Traveled to client locations to manage multi-site networks.
- Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.
- Provided basic end-user troubleshooting and desktop support.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Implemented and maintained software solutions according to customer requirements.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Developed and tested software solutions to meet customer needs.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Analyzed user requirements and developed solutions to meet needs.
- Utilized source control systems to manage software development cycle.
- Collaborated with other departments to identify and solve software issues.
- Studied client requirements, developing and implementing software solutions that fit with expectations.
- Developed and designed software for variety of applications.
- Established and maintained relationships with software vendors.
- Utilized Java, C#, and other programming languages to develop software solutions.
- Played a key role in system upgrades, minimizing disruptions while maximizing benefits from new features and functionalities.
- Supported company growth by setting up and configuring new workstations for incoming employees as needed.
- Wrote and updated detailed technical documentation for software applications.
Electrician
Self Employed Services
01.2020 - Current
- Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
- Enhanced energy efficiency by recommending and installing upgraded electrical components in residential and commercial properties.
- Provided exceptional customer service through clear communication, accurate estimates, and timely project completion.
- Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
- Collaborated with construction teams to ensure seamless integration of electrical systems within new builds.
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
- Increased productivity by effectively managing multiple projects simultaneously while maintaining high-quality workmanship.
- Strengthened relationships with suppliers, securing competitive pricing on materials for clients'' projects without sacrificing quality.
- Assisted in the design phase of various projects, providing input on optimal lighting layouts, power distribution plans, and equipment specifications.
- Developed strong working relationships with clients through consistent professionalism, reliability, and transparency during projects.
- Mentored apprentice electricians in proper installation techniques, safety protocols, and troubleshooting methods to enhance their skill sets.
- Expanded client base by networking within the community and participating in industry events to build brand awareness.
- Optimized scheduling procedures to minimize delays due to unforeseen obstacles or changes in project scope.
- Utilized advanced diagnostic tools to pinpoint root causes of electrical failures accurately, minimizing repair timeframes for clients.
- Safeguarded clients'' investments by implementing effective preventative maintenance strategies for their electrical systems.
- Coordinated with other tradespeople seamlessly during large-scale installations or renovations to ensure smooth project progressions.
- Designed custom lighting solutions tailored specifically to individual client needs for both aesthetic appeal and functional purposes.
- Delivered comprehensive training sessions on safe electrical practices for clients and other team members, reinforcing vital safety guidelines.
- Achieved consistent client satisfaction by prioritizing open communication throughout project stages, addressing concerns promptly and efficiently.
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Performed routine and complex maintenance and repairs on various electrical equipment.
- Installed ground leads and connected power cables to equipment.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work.
- Stored and maintained power tools and equipment for each job.
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
- Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes.
- Enhanced quality control by inspecting condition of equipment and tools.
- Visited client sites to confirm space and layout restrictions for equipment installations.
- Provided preliminary sketches and cost estimates for materials and services.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Troubleshot and repaired malfunctioning systems and components.
- Connected wires to circuit breakers, transformers or other components.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Followed state and local building regulations based on National Electrical Code.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Examined electrical units for loose connections and broken insulation.
- Studied building schematics to determine location of wiring and equipment.
- Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.
- Fabricated custom and replacement parts according to specifications, using hand tools.
- Instructed customers on proper use and safety of electrical systems and equipment.
- Consulted with management on functionality and lifespan of electrical equipment, advising when continued use may be hazardous.
- Connected appropriate parts to deliver power to audio and visual equipment, signaling devices and heating or air conditioning systems.
Education
Bachelor Of Applied Science In Information Technology - Cisco Networking Certified
East Afrika Institute of Certified Study
Nairobi Kenya Bachelor Of Applied Science In Information Technology - Engineering Technology
East Afrika Institute of Certified Study
Nairobi, Kenya Associate In Electronics Engineering Technology - Electrical, Electronics And Communications Engineering
East Afrika Institute of Certified Study
Nairobi Kenya Skills
- Security Patches
- Technical Analysis
- Data Quality Management
- Subresource Integrity
- Hardware and Software Installation
- Technical Troubleshooting
- Performance Management
- System Administration
- Virtualization
- User Support
- Attention to Detail
- Information Analysis
- Bug Reports
- Log Updates
- System Monitoring
- Security Updates
- Organizing and Categorizing
- Automation Support
- Data Entry
- Server Support
- Work Planning and Prioritization
- Troubleshooting
- Test Environments
- Backup Procedures
- Database Administration
- Report Creation
- Project Management
- Flexible Schedule
- Analytical Thinking
- Resource Coordination
- Software Development
- Data Management
- User Training
- Software Patches
- Application Configuration
- Technical Support
- Network Administration
- Documentation Skills
- Ticket Queue Management
- Process Development
- Supply Inventory Management
- Error Monitoring
- Application Support
- Web Security
- Bug Tracking
- Hardware Repair
- Network Management
- Password Resets
- Business Process Management
- Customer Service
- Sequence of Operations Management
- Hardware Maintenance
- Cybersecurity
- Incident Logs
- Quality Assurance Controls
- Performance Reports
- Computer Operations Management
- Critical Thinking
- Multitasking and Organization
- Job Control
- Preventive Maintenance
- Security Monitoring
- Disaster Recovery
- Laptop Servicing
- New User Accounts
- Network Maintenance
- Time Management
- Risk Mitigation
- System Onboarding
- Decision-Making
- Software Upgrades
- Hardware Development
- Process Improvements
- Technical Writing
- Programming
- Report Generation
- Hardware Installations
- Product Development
- Cross-Functional Collaboration
- Load Balancing
- Digital Media Management
- Backup and Recovery
- Regulatory Compliance
- Software Installation
- Operating System Expertise
- Cloud Computing
- IT Documentation
- Team Collaboration
- Remote Desktop Support
- Advanced Troubleshooting
- Interpersonal Skills
- Multitasking Abilities
- Virtualization Technologies
- Continuous Learning
- System Configuration
- Cybersecurity Knowledge
- Problem Solving
- Decision Making
- Hardware Installation
Timeline
Computer Operator
Self Employed Web
01.2020 - Current
Electrician
Self Employed Services
01.2020 - Current
Bachelor Of Applied Science In Information Technology - Cisco Networking Certified
East Afrika Institute of Certified Study
Bachelor Of Applied Science In Information Technology - Engineering Technology
East Afrika Institute of Certified Study
Associate In Electronics Engineering Technology - Electrical, Electronics And Communications Engineering
East Afrika Institute of Certified Study
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