Bonifacia Serrano
Sheffield Village,OH
Summary
Self motivated, adaptable management professional with over 10 years experience in customer service and personnel development.
Overview
26
26
years of professional experience
Work History
Realtor
Russell REALTORS
09.2016 - Current
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring positive experience overall.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout entire transaction process.
Bartender Shift Manager
Stubby's Pub
03.2007 - 03.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Supervisor of Credit Authorizations
Federated Department Stores
06.1998 - 07.2006
- Supervised 30-50 call center representatives. Supervised assigned leads and associates to ensure maximum customer service given.
- Performed interviewing and training of new staff.
- Facilitated with all levels of associates training sessions to increase departmental procedure knowledge.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Assisted in the developed, reviewed, and distributed associate reporting to ensure compliance with company policies and procedures.
- Continually monitored service levels and daily call volumes to reduce staffing overages and payroll expense.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Lorain County Community College
Elyria, OHSkills
- Adaptable Management Professional
- Administrative Support
- Training and Mentoring
- Works well Independently
- Strong Organizational Skills
- Microsoft Experience
- Ability to Multi-Task
- Detail-Oriented
- Client-Oriented
- Active Ohio Real Estate License
Timeline
Realtor
Russell REALTORS
09.2016 - Current
Bartender Shift Manager
Stubby's Pub
03.2007 - 03.2016
Supervisor of Credit Authorizations
Federated Department Stores
06.1998 - 07.2006
Lorain County Community College
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