Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Bonilyn Chance

Prattville,AL

Summary

Proven track record at Olive Garden, enhancing customer satisfaction and repeat business through expert time management and exceptional problem-solving skills. Spearheaded initiatives to improve service quality and efficiency, leading to a significant boost in team morale and productivity. Demonstrated versatility in learning new recipes and techniques, contributing to a dynamic and successful team environment.

Overview

2
2
years of professional experience

Work History

Line Cook

Olive Garden Restaurant
06.2024 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.

Service Professional

Olive Garden
02.2024 - Current
  • Managed high-volume workloads while maintaining a strong focus on client satisfaction.
  • Supported cross-functional teams in achieving shared objectives related to service excellence and client satisfaction goals.
  • Developed strong relationships with clients, leading to repeat business and referrals.
  • Collaborated with team members to deliver exceptional customer experiences.
  • Proactively addressed potential issues before they escalated, preventing negative impacts on the customer experience.
  • Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
  • Resolved customer complaints, ensuring an optimal resolution for both the client and company.

Server

Olive Garden
03.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Bartender

Olive Garden
10.2023 - Current
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Server Trainer

Olive Garden
07.2023 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Monitored new server performance and offered continuous support throughout training period.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.

Education

Prattville High School
Prattville, AL
03.2020

Skills

  • Time Management
  • Attention to Detail
  • Highly motivated
  • Cleaning and organization
  • Active listener
  • Problem-Solving
  • Staff Training
  • Recipe Adherence

Additional Information

I have been working at Olive Garden for almost two years. I still have a lot to learn, but I am eager to continue developing my skills. I look up to my management team at the Prattville Olive Garden. They have respected me as a person and have taught me how to deal with difficult situations with guests and coworkers. We have pushed through a rough spot of being understaffed, but I can gladly say the team that I helped cultivate will shine through our busy season.

Timeline

Line Cook

Olive Garden Restaurant
06.2024 - Current

Service Professional

Olive Garden
02.2024 - Current

Bartender

Olive Garden
10.2023 - Current

Server Trainer

Olive Garden
07.2023 - Current

Server

Olive Garden
03.2023 - Current

Prattville High School

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Bonilyn Chance