Bonita Anderson
Philadelphia,PA
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Southeastern Pennsylvania Transportation Authority Septa. Excelled in resolving complaints with empathy, boosting loyalty, and training peers, showcasing reliability and patience. Mastered cash management, ensuring transaction accuracy and minimizing discrepancies. Demonstrated exceptional customer service and cash handling skills, leading to increased efficiency and reduced error rates.
Overview
30
30
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Cashier
Southeastern Pennsylvania Transportation Authority Septa
08.1994 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Education
University of Maryland, Eastern Shore
Princess Anne, MD 09.1982 - 05.1984
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Southeastern Pennsylvania Transportation Authority Septa
08.1994 - 10.2024
University of Maryland, Eastern Shore
09.1982 - 05.1984
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