Bonita Austin

• Facilitated seamless communication between patients, medical staff, and laboratories to ensure accurate test results.
• Streamlined documentation processes by accurately completing required paperwork for each blood collection procedure performed.
• Ensured patient safety, adhering to strict infection control protocols during all blood draws.
• Maintained inventory levels of supplies necessary for daily operations, ensuring no delays in service provision due to stock shortages.
• Reduced patient wait times with effective appointment scheduling and time management skills.
• Exhibited flexibility in adapting to various shifts based on staffing needs and clinic requirements.
• Built strong relationships with patients, creating a comfortable atmosphere that eased anxieties surrounding blood draws.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Verified patients' identification for proper sample collection.
• Verified proper storage and transportation of specimens to laboratories.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Performed laboratory tests to assist physicians in diagnosis.
• Over 38 years Phlebotomy experience both in Clinical and Laboratory Settings.
• IOP Experience.
• Phlebotomy Supervisor Plasma Center 10 years
• Operations Manager 6 months Plasma and Lab Setting.

Detailed Phlebotomy Technician with over 38 years of experience in Phlebotomy in both a clinical and Medical Laboratory Setting.

A highly skilled Phlebotomist in accurate laboratory procedures and equipment calibrations. I am reliable, a team player, and knowledgeable of my work area and what it takes to perform in a fast paced area with tight deadlines. I am focused, quality driven and excellent with interpersonal communication and organizational skills. I am experienced in computer knowledge and I am trained in 3 different medical systems, EMR,CHCS, MHS Genesis. I am a sharp critical thinker and can adapt to most environments. I am experienced working in an Emergency Room Triage performing venipuncture on well and critically ill patients, toddlers, and some infant venipuncture. As A Medical Technician in a Military Hospital I am also trained in Specimen Window Collections with over 20 clinics dropping off specimens for testing and assuring they are distributed throughout Pathology Departments Chemistry, Hematology, Microbiology, Cytology, and Biopsy for Pathologist testing. Experienced in Waived Testing and resulting test such as FLU, COVID, HIV, Pregnancy Strep, RSV, and Mono. Organized daily work based on collection priority. Upheld strict confidentiality standards to protect sensitive information.

• Enhanced overall lab productivity by maintaining an exceptional punctuality record and demonstrating a strong work ethic as a Certified Phlebotomy Technician.
• Contributed to team success by training new phlebotomists on proper techniques and best practices.
• Supported lab technicians by properly preparing specimens for analysis, expediting results processing times.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Packaged and shipped specimens to central lab daily.
• Centrifuged blood samples as outlined in clinical protocols.
• Verified patients' identification for proper sample collection.
• Performed laboratory tests to assist physicians in diagnosis.
• Monitored supply levels and placed orders for laboratory supplies.
• Trained both Military and Civilian on Department SOP's and Phlebotomy procedures in a Pathology Department Setting.

Phlebotomist in a Outpatient Clinic performing over 40-50 venipunctures daily. Imputed patient information in a Military Medical System CHCS. Ordered a series of test from doctors written orders as well as accessing orders already in the system.

Maintained workloads effectively under pressure with only three phlebotomist for the entire Ambulatory Clinic which consist of several small clinics.