Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Bonita Brittingham

Cockeysville,MD

Summary

Results driven detailed oriented corporate professional with more than a decade of broad-based experience in benefit administration, employee benefits, payroll and client relations. Subject matter expert in emerging optimization, data analytics, and program development. Strong and decisive leader with excellent organizational, team building, and planning skills. Creates highly interactive educational environment while teaching diverse intergenerational groups of people. Remarkable experience with administration of benefits programs. Proficient with HR automated systems. Establishes best practices in recruitment, orientation, training, benefits and compensation.

Overview

13
13
years of professional experience

Work History

Small Group Broker Manager

Kelly Benefits
08.2022 - Current


  • Developed new business relationships by networking with potential clients and offering tailored brokerage solutions.
  • Managed a team of brokers, ensuring consistent performance and adhering to company policies and procedures.
  • Conducted thorough market research to identify trends and opportunities for clients, leading to higher returns on investments.
  • Provide a proactive approach in assisting brokers to secure new business and retain existing business.
  • Follow-up on quotes and manage sold status within Salesforce
  • Provide tactical oversight and coordination for successful implementation of Open Enrollment groups as well as identification of potential Open Enrollment groups.
  • Track all implementation deliverables for timeliness and be the point person for the broker on all submissions.
  • Manage risks throughout the implementation process.
  • Identify and manage brokers’ expectations.
  • Schedule and facilitate implementation calls and meetings with clients, brokers, vendors, and internal teams.

Ancillary Specialist

Kelly Benefits
11.2021 - 08.2022
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Work directly with, Carriers, Kelly Benefits internal contacts and Brokers to manage the case installation process for new and renewing ancillary business. Duties include preparing case submissions for implementation at both the carrier level and Kelly Benefits level for billing and administration.
  • Processing case submissions includes extensive review of sold proposals and contracts, understanding specific group and member level benefits and data, and obtaining all required underwriting documents to ensure group is compliant to sold policy guidelines for 30+ distinct carriers.
  • · Research Broker’s ancillary related service and implementation issues and provide adequate solutions by coordinating solutions across Kelly Benefits divisions and carriers.
  • · Work closely with VP to identify and recommend IT solutions to enhance ancillary administration.
  • Educate broker’s on new sold plans and paperwork requirements as benefit questions arise surrounding the case implementation process
  • Manage and coordinate the ancillary census enrollment between divisions.
  • Process census enrollment as needed to ensure cases are installed/renewed correctly and timely. Must have the knowledge and confidence to work autonomously through this process.
  • Document departmental workflows and procedures with the goal of improving workflows.

Learning Facilitator

Kelly Benefits
12.2020 - 11.2021
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Streamlined onboarding process for new hires, resulting in reduced time to productivity.
  • Increased employee retention through engaging and relevant training sessions tailored to individual needs.
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Established a mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
  • Designed interactive e-learning modules for remote employees, expanding access to training resources and fostering a culture of continuous learning.
  • Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
  • Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
  • Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.

KTBSOnline Installation Administrator I

Kelly Benefits
11.2017 - 12.2020
  • Trained new team members in policies and procedures and offered insight into the best ways to manage job tasks and duties.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Documented and continuously updated standard operating procedures and led process improvements with emphasis on broad impact on benefits.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations, and provided exceptional service.
  • Maintain accuracy rate of 97% on installation of group cases.

Account Installation Tech.

BenefitMall
05.2016 - 11.2017
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
  • Reduced service callbacks by ensuring accurate installations and proper equipment testing.
  • Streamlined workflow for faster job completion through effective communication with team members.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Provided excellent customer service, addressing questions and concerns during the installation process.
  • Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
  • Continuously updated knowledge on industry trends and emerging technologies, enhancing skillset as an Installation Technician.

Premium Carrier Specialist

All Risks Insurance
09.2010 - 05.2016
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Collaborated with team members to meet and exceed performance goals consistently.
  • Enhanced cash flow by efficiently processing invoices and monitoring overdue accounts.
  • Reduced outstanding balances by consistently following up on delinquent payments with clients.
  • Maintained accurate records of client transactions, ensuring timely updates in the accounting system.
  • Supported the finance team by reconciling client accounts and resolving discrepancies in a timely manner.
  • Ensured accurate reporting of monthly revenue by conducting thorough account audits.
  • Assisted with month-end closing procedures, verifying data accuracy and reconciling any discrepancies found.
  • Managed high-volume workload while maintaining attention to detail, resulting in reduced errors in financial documentation.

Education

Bachelor of Science - Interdisciplinary Health And Human Sciences

Morgan State University
Baltimore, Maryland
12.2024

Social Work Degree Program -

Herbert H. Lehman University
Bronx, New York

Bachelor’s Degree Program in Office Administration -

Grambling State University
Grambling, Louisiana

Skills

  • Excellent organization skills
  • Benefit Administrator
  • Mircosoft Office
  • Decision-Making
  • Verbal Communication/Excellent Communication
  • Training/Development
  • Critical Thinking
  • Written Communication
  • Troubleshooting
  • Quality Assurance
  • Curriculum Development
  • Learning Management Systems
  • Career Development
  • Diversity and Inclusion
  • Leadership Development
  • Soft Skills Training
  • Onboarding Programs
  • Employee Engagement

Accomplishments

  • Successfully maintain a 100% client satisfaction rating and personal acknowledgment of being a key contributor.
  • Performed complex project management duties including consolidation of work streams, policies and procedures, assignment of tasks, among group participants, and various other project management related tasks.

References

References Available Upon Request

Timeline

Small Group Broker Manager

Kelly Benefits
08.2022 - Current

Ancillary Specialist

Kelly Benefits
11.2021 - 08.2022

Learning Facilitator

Kelly Benefits
12.2020 - 11.2021

KTBSOnline Installation Administrator I

Kelly Benefits
11.2017 - 12.2020

Account Installation Tech.

BenefitMall
05.2016 - 11.2017

Premium Carrier Specialist

All Risks Insurance
09.2010 - 05.2016

Bachelor of Science - Interdisciplinary Health And Human Sciences

Morgan State University

Social Work Degree Program -

Herbert H. Lehman University

Bachelor’s Degree Program in Office Administration -

Grambling State University

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Bonita Brittingham