BONITA COPE
Naperville,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Vice President, Claims
Travelers
04.2020 - Current
- Shares vision for objectives and culture of Workers Compensation line of business in claim center
- Strategically implemented innovative and complex plan for return to office 2022 across co-located campuses
- Skilled in remote work and leading remotely across multiple time zones
- Testing and introducing effective AI use cases to team members
- Establishes inclusion in cross-campus environment for both Indianapolis and Naperville locations
- Leads by example intentionally supporting inclusive culture where diverse opinions are encouraged and valued
- Established high-performance culture within team by setting clear expectations and providing regular feedback on individual performance contributions
- Collaborates closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion
- Managed diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget
Assistant Vice President, Operations
Travelers
02.2014 - 04.2020
- Strategically and collaboratively in partnership with Product and Field Leadership combined operations of two large claim centers into one center including more than 600 employees
- Executed on multiple operational initiatives in Field supported by Product including consolidation of mail to central hubs, internet expense project, printing awareness, establishment of data security file shares
- Strategically and thoughtfully led multiple cross campus restack and space redesign efforts in partnership with Real Estate resources which impacted more than 350 employees
- Responsible for business continuity planning and emergency preparedness and response in Claim Center
- Responsible for staffing strategies including hiring, onboarding, development, and succession planning of Operations team
- Established key performance indicators to measure operational success and identify areas for improvement
- Developed comprehensive operational plans to align with company objectives and drive growth
- Improved employee quality and key metrics performance with targeted training programs and ongoing performance evaluations
Auto and Workers Compensation Unit Leader
Travelers
06.2007 - 02.2014
- Effective utilization of management information to deliver on claim results for team of 150+ claim professionals
- Ensured alignment of unit results and organizational goals for both quality and key performance indicators
- Led Auto Liability, Auto Damage and Workers Compensation Claim teams of claim professionals handling multiple state jurisdictions
- Boosted overall performance by identifying areas for improvement and providing targeted training programs
- Established positive work environment by promoting collaboration, fostering open dialogue, and addressing conflicts proactively
- Championed change initiatives within unit, guiding staff through transitions while maintaining engagement levels
- Built strong relationships with cross-functional partners to facilitate smooth project execution and achieve shared goals
- Enhanced employee satisfaction levels by recognizing achievements regularly and offering constructive feedback during performance reviews
- Collaborated closely with other unit leaders to align departmental objectives and maximize collective impact on organizational success
- Demonstrated commitment to continuous learning and professional growth, staying current on industry trends and best practices to drive unit performance
Education
MBA - Leadership
Lipscomb University Graduate School of Business
Nashville, TN02.2014
BS - Administrative Support Management
Western Kentucky University
Bowling Green, KYSkills
- Decision Making & Judgment
- Issue Resolution Skills
- Negotiation
- Recruitment / Human Resources
Certification
CPCU Designation
Timeline
Assistant Vice President, Claims
Travelers
04.2020 - Current
Assistant Vice President, Operations
Travelers
02.2014 - 04.2020
Auto and Workers Compensation Unit Leader
Travelers
06.2007 - 02.2014
MBA - Leadership
Lipscomb University Graduate School of Business
BS - Administrative Support Management
Western Kentucky University
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