Bonita Darby
Cleveland Heights,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of post-secondary education
40
40
years of professional experience
Work History
Customer Service Manager
Macys Department Store
University, OH
06.1986 - 02.2026
Customer Service Manager
Macy’s
University, OH
06.1986 - 02.2026
- Supervised customer service team at Macy's Department Store sales floor.
- Resolved customer complaints using Macy's service policies and store procedures.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Trained associates on returns, exchanges, and loyalty program support.
- Coordinated front-end staffing across customer service and cash wrap areas.
- Monitored service desk operations and maintained accurate transaction records.
- Assisted customers with order pickup, special requests, and account questions.
Education
Harding Business College
Bedford Hts , OHAssociate of Arts - Science Education
Cleveland Community College,Metro
Cleveland, OH 09.1982 - 06.1984
East Technical High School
Cleveland , IhSkills
- Service desk management
- Returns management
- Order pickup management
- Cash wrap management
Accomplishments
- I received top loyalty for several years, Top sales person several yrs, Recognize for fourty years of outstanding Customer Service@the Macys Department Store
Timeline
Customer Service Manager
Macys Department Store
06.1986 - 02.2026
Customer Service Manager
Macy’s
06.1986 - 02.2026
Associate of Arts - Science Education
Cleveland Community College,Metro
09.1982 - 06.1984
Harding Business College
East Technical High School