Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bonita D King

Clayton,USA

Summary

Dedicated operations professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced office manager qualified by a career in customer service/ call center environments followed by years of office management. Exposed to a variety of industries and a continuously learning in new areas of technology to stay current with industry change. I'm an operations professional with hands-on experience in coordinating and optimizing workflows focusing on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results..Effective at prioritizing tasks and meeting deadlines.


Overview

32
32
years of professional experience

Work History

Site Operations Coordinator

BAE Systems Applied Intelligence
06.2018 - Current
  • Enhancing visitor experience as first point of contact with the company, Ensuring all clients/guests receive high standards of hospitality including immaculately presented meeting rooms, notifying internal clients of guest arrivals etc. Maintain general tidiness and ensure sufficient stocks of office consumables, stationery and other company provided items throughout the building. Successfully coordinating vendor appointments that support the day-to-day operations, to maintain a safe and operational working environment for all staff in respect of health and safety, office planning and facilities management. I provide services in an efficient and coordinated manner ensuring delivery and KPI targets are achieved or exceeded.
  • Create Purchase Orders one off request, or as part of yearly budget (SAP)
  • Provide or restrict badge access to local and remote locations (C-Cure9000, Feenics )
  • Respond to employee request thru ticketing system (Support works,)
  • Complete various site assurances and safety reports (Praxis eHealth and Safety Portal)
  • Gather quotes, source vendors, and work close with Procurement from conception to completion
  • Remote office management for CT,FL,NJ and Belfast Northern Ireland locations.
  • Inventory Control created a system to track new inventory and customer returns. Use of FreshService, FootPrints, Spintix.
  • Office Buildouts and Decommissions.
  • AperuGlobal (BAE Systems Applied Intelligence) Site Operations Coordinator: Contract to Employee Dec 2017 to June-2018
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Boosted productivity by establishing effective communication channels between departments.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Streamlined operations by implementing efficient processes and procedures.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Oversaw day-to-day operations of large teams across several sites.

Facilities Coordinator

Manpower Employment Agency
02.2016 - 08.2017
  • Registering and vendors and non-badged employees, Scheduling conference rooms, answering phones, distribute mail and\or packages, and assisting vendors in decommissioning of office equipment, managed, reconciled and prepared for offsite storage 18 years of paper files. (Duncklee and Dunham)
  • Administrative Assistance: Scan, print, and add signatures to PDF. Greet clients, answer phones, researching and ordering products and to sort and distribute mail and\or packages. (Town of Fuquay-Varina)
  • Receptionist: Welcomes visitors by greeting them in person or on the phone, answering or referring inquiries, Sort and distribute mail and\or packages. (Carrier Enterprise)

Customer Service Representative

AQUA America
07.2011 - 01.2016
  • Receive 80 plus inbound call per day to answer a variety of questions from customers in 9 states ranging from signing up for service, rate increases, bill explanation to collections.
  • Warranty Claims Administrator: Responsible for research review, data entry, and credit processing of Carrier, Bryant, Payne warranty claims as well as those of third party vendors. Answer phone queue calls to assist internal and external customers.

Office Facilitator

Lincoln Financial Group
10.2007 - 07.2011
  • Directly assisted the Vice President, District Manager and five in house agents. Coordinated simultaneous projects ensuring deadlines are met; this resulted in a #1 Agency ranking for net profits in 2009. Handled all vendor interactions with logistics providers, and others to include Healthport, Mediconnect and Portamedic, accounts payable & receivable, setting appointments, running illustrations, assembled & distributed marketing materials, ordered medical exams, obtained medical records, managed files while maintaining strict confidentiality of all documents. maintained all office equipment and purchased supplies; serving as first point of contact both in person and via phone.
  • Created E- Files for all employee and client files, making system more efficient.
  • Consulted with senior management on key projects.
  • Budgeted cost by managing the frequency and cost of supplies ordered.
  • Analyzed daily process with fresh eyes to improve processes and reduce data vulnerability.

Client Services Specialist II

LIPOSCIENCE
06.2004 - 08.2007
  • Received and triaged the client services inbound line/outbound line. Working closely with doctors and their staff, assisted national cardiovascular sales team in resolving any issue faced in the field. Interacted daily with the specimen intake group to research, compiled and documented problem specimens and requisitions, as well as maintained client database and process request via company website.
  • Lead CSS team in calls handled, reduced queue wait time and call abandon rate.
  • Designed and implemented training class for sales team and new team members.
  • Identified, researched and resolved issued using computer database and support applications.
  • Composed call logs and reports.
  • Adhered to OSHA procedures as well as became trained in CPR to respond if needed.
  • Accenture Staffing, Raleigh, NC (LipoScience) Contract to Employee Apr 2003-Jun 2004

Quality Control Staff Assistant

Alltel
12.1993 - 08.2002
  • Oversaw quality assurance audits for 12 retail & 12 Wal-Mart locations. Developed and implemented cash training classes for major market area, and validated accounts.
  • Market Support Specialist: As Insurance Coordinator acted as liaise for outsource insurance vendor and 12 area retail locations, closely assisted Little Rock Ark. Home office to maintain house accounts, responsible for daily enrollment of new customers, and verified claims. Reconciled various vendor house accounts, resolved issued regarding equipment cost and cash adjustments. Maintained major market gift certificate account.
  • Data Entry: Processed credit applications, assigned and activated cellular phone numbers, researched Non-working phones, practiced due diligence by reviewing confidential information within credit bureaus.
  • Promoted within company twice during tenure.
  • Coordinated with team designed and implemented cash training for retail stores.
  • Handled large number of inbound calls in an energetic environment.

Education

B.S. - Biology

North Carolina Central University
Durham, NC

Skills

  • Office Administration
  • Customer/Client Relations
  • Inventory Control
  • Cost Containment
  • Excellent Call Handling
  • Performance improvement
  • Document control
  • Strategic planning
  • Security awareness
  • Supply management
  • Project coordination
  • Front desk operations
  • Business operations
  • HIPPA & OSHA Compliant
  • Accounts Payable/Receivable
  • Risk Management
  • Process implementation
  • Documentation and reporting
  • Inventory oversight

Timeline

Site Operations Coordinator

BAE Systems Applied Intelligence
06.2018 - Current

Facilities Coordinator

Manpower Employment Agency
02.2016 - 08.2017

Customer Service Representative

AQUA America
07.2011 - 01.2016

Office Facilitator

Lincoln Financial Group
10.2007 - 07.2011

Client Services Specialist II

LIPOSCIENCE
06.2004 - 08.2007

Quality Control Staff Assistant

Alltel
12.1993 - 08.2002

B.S. - Biology

North Carolina Central University
Bonita D King