Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Bonita Gilbert

Richmond,VA

Summary

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

38
38
years of professional experience

Work History

Cashier

Dollar Tree
05.2023 - 10.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.

General Office Cleaner

Golden Gate Services
09.2023 - 09.2023
  • Increased employee satisfaction with well-maintained restrooms, including replenishing supplies as needed.
  • Assisted in reducing allergens by deep cleaning carpets and upholstery on a regular basis.
  • Facilitated smooth operation of office equipment by dusting and maintaining copiers, printers, and other machines as needed.
  • Assisted with setting up meeting rooms for conferences or events, ensuring a clean and inviting space for attendees.
  • Collaborated with fellow cleaners to complete large-scale projects efficiently and effectively while maintaining high-quality results.
  • Ensured a safe workspace by addressing spills and hazards promptly.
  • Enhanced office appearance with thorough window washing and polishing of fixtures.

Receptionist Assistant

Virginia Legal Aid Society
03.2012 - 12.2014
  • Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
  • Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
  • Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rate.
  • Improved communication within the company by promptly distributing incoming mail and messages to appropriate personnel.
  • Maximized time management skills by prioritizing tasks efficiently based on importance or urgency of completion deadlines.

Accounts Payable Clerk

Virginia Correctional Enterprises
01.1986 - 12.1987
  • Streamlined invoice processing by implementing efficient filing and tracking systems.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Streamlined interdepartmental communication through clear presentation of accounting data relating to supplier payments.

Education

Bachelor of Healthcare Management (BHCM) - Healthcare Management/Health Services Admin.

American InterContinental University-online
Schaumburg, IL
07.2019

Skills

  • Returns processing
  • POS Systems
  • Cash Handling
  • Payment Collection
  • Customer Service
  • Drawer balancing
  • Customer Assistance
  • Product restocking
  • Cash Register Operation
  • Retail Merchandising

Timeline

General Office Cleaner

Golden Gate Services
09.2023 - 09.2023

Cashier

Dollar Tree
05.2023 - 10.2023

Receptionist Assistant

Virginia Legal Aid Society
03.2012 - 12.2014

Accounts Payable Clerk

Virginia Correctional Enterprises
01.1986 - 12.1987

Bachelor of Healthcare Management (BHCM) - Healthcare Management/Health Services Admin.

American InterContinental University-online

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Bonita Gilbert