Bonita Henderson
SANANTONIO,TX
Summary
Detail-oriented professional with experience in customer service and event coordination. Proven ability to adapt to changes quickly and enhance guest experiences through effective teamwork and problem-solving.
Overview
7
7
years of professional experience
Work History
Live Events Associate
Vibes&Kicks
San Antonio, TX
01.2026 - Current
- Assisted in coordinating logistics for live events, ensuring operational efficiency and adherence to timelines.
- Supported setup and breakdown of event venues, maintaining organization and cleanliness throughout the process.
- Collaborated with team members to manage inventory of event supplies and equipment effectively.
- Implemented safety protocols during event operations, enhancing overall safety for staff and attendees.
- Monitored event schedules, adapting quickly to changes while minimizing disruptions to operations.
- Participated in post-event evaluations, providing feedback for continuous improvement of future events.
- Assisted with daily content posting on social media
- Executed event registration processes, enhancing attendee experience and efficiency.
- Provided customer service support, addressing inquiries and concerns promptly.
- Documented event feedback to improve future planning and execution strategies.
Door Hostess
Power Factor
San Antonio, TX
10.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during events.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Assisted in training new staff on service protocols and operational standards.
Door Hostess
Neo Soul Night SA
San Antonio, TX
03.2026 - 03.2026
- Greeted guests warmly, ensuring a welcoming atmosphere at venue entrance.
- Assisted guests with inquiries, providing information about events and services offered.
- Monitored guest entry and exit, maintaining crowd control during peak hours.
- Collected credit card and cash payments and dispensed change for cash transactions.
Restaurant Hostess
J's Eatery
San Antonio, TX
08.2024 - 01.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Coordinated with servers to ensure timely service and guest satisfaction.
- Assisted in training new staff on hostess procedures and customer service standards.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Host
Collette
San Antonio, TX
05.2025 - 10.2025
- Facilitated seamless guest check-ins, ensuring timely service and a positive first impression.
- Monitored guest satisfaction, addressing concerns promptly to enhance overall experience.
- Welcomed and escorted new prospective members facility tours, providing detailed information about
- Managed reservations and seating arrangements for high-profile events, optimizing guest flow.
- Coordinated VIP guest arrivals and departures, ensuring seamless experiences and satisfaction.
- Established strong rapport with repeat guests, fostering loyalty and enhancing brand reputation.
Door Hostess
Veride Lux
San Antonio, TX
11.2022 - 03.2023
- Managed reservation systems to optimize seating arrangements and minimize wait times.
- Greeted and seated guests, ensuring positive first impressions and welcoming atmosphere.
- Assisted in maintaining cleanliness and organization of front-of-house areas for optimal guest experience.
- Supported team members during events facilitating smooth workflow and communication.
- Greeted customers warmly upon arrival and provided a friendly and warm a friendly and warm presence throughout the event experience.
- Collected credit card, and cash payments and dispensed change for cash transactions.
Door Host/ Safety
Bentleys
San Antonio, TX
04.2019 - 02.2020
- Monitored entrance, maintaining security protocols and guest safety at all times.
- Greeted and welcomed guests, ensuring a positive first impression and exceptional customer service.
- Assisted guests with inquiries, providing information on services and events to enhance their experience.
- Coordinated with staff to manage guest flow during peak hours, improving operational efficiency.
Skills
- Logistics coordination
- Event promotion
- Event marketing
- Ticket sales
- Social media promotion
- Guest management
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Problem-solving
- Dependability
Timeline
Door Hostess
Neo Soul Night SA
03.2026 - 03.2026
Live Events Associate
Vibes&Kicks
01.2026 - Current
Door Hostess
Power Factor
10.2025 - Current
Host
Collette
05.2025 - 10.2025
Restaurant Hostess
J's Eatery
08.2024 - 01.2026
Door Hostess
Veride Lux
11.2022 - 03.2023
Door Host/ Safety
Bentleys
04.2019 - 02.2020