Bonita Macadoo
Oakland,CA
Summary
An experienced service professional with over 8 years of experience in customer service and client care. A dedicated and responsible individual who displays the highest quality of work, offering great communication skills, flexibility and a strong work ethic. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Concierge
Greystar Management Services
03.2022 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
Delivery Driver
Amazon Flex
09.2021 - 02.2022
- Keeping a safety alert while driving.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
Call Center Representative
Minted
10.2019 - 06.2020
- Emailed customers information on products
- Helped customers customize cards
- Answer calls and questions from customers.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Approved and terminated customer contracts upon request.
Cannabis warehouse worker
Alta supply
03.2019 - 06.2019
- Labeling products
- Sorting products into correct boxes
- Lifting up to 40 to 80 pound boxes
- Cleaning.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Seasonal warehouse worker
Nordstrom's
11.2018 - 12.2018
- Packing
- Picking
- Shipping
- Sorting
- Heavy lifting.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Customer care agent
Golden customer care
06.2018 - 10.2018
- Answer customers questions and concerns
- Check to see if customer order went through
- Customer service
- Set order up for customer
- Explain our products to customers.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
Warehouse worker
USTS
12.2017 - 03.2018
- Fill envelopes with appropriate mail
- Seal envelopes
- Make sure machine is running well
- Cut down boxes
- Make sure area is clean and ready for next shift.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
Customer service rep
IQOR
07.2016 - 12.2016
- Take inbound and outbound calls
- Customer service rep
- Updated customer info
- Took payments from customers
- Sales Rep.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Supervisor
HMSHOST/Starbucks
03.2016 - 06.2016
- Delegated tasks
- Cashier
- Light cleaning
- Making customers orders
- Pulling next day food from freezer
- Making sure all workers took breaks at correct times
- Helping baristas with anything needed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Event Specialist
Advantage Sales and Marketing
09.2013 - 02.2014
- Giving samples to customers
- Preparing food samples
- Greeting customers
- Informing customers of the sample letting them know what's in it, what it was, and where it was located.
Receptionist
Carson Dunn Media
06.2010 - 08.2013
- Answered the phone for a company of over 7 employees
- Made calls to customers
- Faxed, copied, and scanned documents
- Sent emails to the appropriate personnel
- Greeted guests as they entered
- Kept up-to-date records on Microsoft Excel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Medical Assistant
El Proyecto Del Barrio Family Health Care Clinic
06.2009 - 08.2009
- Take vitals
- Prepare room for the physician
- Prepare syringe with proper dosages
- Administer shots.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Education
Medical Assistant Certificate -
Unlimited Education Institute
Van Nuys, CAPierce College
Woodland Hills, CAHigh school diploma or GED -
Antelope Valley High School
Lancaster, CA06.2005
Skills
- ALPHANUMERIC DATA ENTRY
- DATA ENTRY
- TYPING
- 30 WPM
- EXCEL
- Customer Service
- Call Center
- Customer Care
- Medicaid
- Reception
- Front Desk
- Guest Service
- Warehouse Associate
- Shipping Receiving
- Picker Packer
- Vital Signs
- Phlebotomy
- Patient Care
- Experience Administering Injections
- Management
- Customer support
- Medical Office Experience
- Medical receptionist
- Phone etiquette
- Live chat
- Computer skills
- Hotel experience
- Driving
- Microsoft Office
- Commercial driving
- Supervising experience
- Medical terminology
- Sales (1 year)
- Heavy Lifting
- Triage
- Reservation Coordination
- Reservations Management
- Social Media Networking
- Quality Assurance
- Guest Relations
- Vendor Interaction
- Cash Handling
- Event Planning
- Hospitality Service Expertise
- Guest Experiences
- Safety Procedures
- Guest Services
- Guest Accommodations
- Training and Mentoring
- Telephone Etiquette
- Management Interaction
- Professional demeanor
- Active listening
- Proactive attitude
- Excellent multitasking
- Team player mentality
- Superior organization
- Advanced time management
- Polite telephone etiquette
- Accurate record-keeping
- Tech-savvy abilities
- Reliable punctuality
Certification
- Certified Clinical Medical Assistant (CCMA)
- CDL
Additional Information
Great communication skills Reliable and Trustworthy
Dependable self-starter Organized and Efficient
Excellent leadership skills Strong work ethic and Integrity
Office Skills
Microsoft office (outlook, word, excel), typing 30 wpm, alphanumeric data entry, standard office
equipment operation (copier, fax, etc.), ability to learn any new software
Assessments
- Customer Focus & Orientation, Highly Proficient, 11/01/20
- Receptionist, Proficient, 08/01/19
- Customer focus & orientation, Proficient, 08/01/21
- Front desk agent (hotel), Proficient, 09/01/21
- Administrative assistant/receptionist, Proficient, 09/01/21
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Concierge
Greystar Management Services
03.2022 - Current
Delivery Driver
Amazon Flex
09.2021 - 02.2022
Call Center Representative
Minted
10.2019 - 06.2020
Cannabis warehouse worker
Alta supply
03.2019 - 06.2019
Seasonal warehouse worker
Nordstrom's
11.2018 - 12.2018
Customer care agent
Golden customer care
06.2018 - 10.2018
Warehouse worker
USTS
12.2017 - 03.2018
Customer service rep
IQOR
07.2016 - 12.2016
Supervisor
HMSHOST/Starbucks
03.2016 - 06.2016
Event Specialist
Advantage Sales and Marketing
09.2013 - 02.2014
Receptionist
Carson Dunn Media
06.2010 - 08.2013
Medical Assistant
El Proyecto Del Barrio Family Health Care Clinic
06.2009 - 08.2009
Medical Assistant Certificate -
Unlimited Education Institute
Pierce College
High school diploma or GED -
Antelope Valley High School
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