Jerrica Perry-Spruill
Raleigh,NC
Summary
Ready to Work team oriented and motivated employee with customer service, communication and organizational skills in various environments. With the desire to take on new challenges, I work effectively unsupervised and quickly master new skills. Seeking entry-level opportunities to expand skills with a friendly drive to succeed.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Conduent
Raleigh, NC
11.2021 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
Janitor
Sizemore
Garner, NC
10.2020 - 04.2021
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Follow established safety procedures while operating machinery and using chemicals.
- Keep a log book of daily tasks completed for record keeping purposes.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Maintain janitorial supply inventory.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
Skilled Games
Sweepstakes
Raleigh, NC
01.2019 - 08.2020
- Followed safety practices to safeguard against injury and damage to property.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Managed workflow and productivity of lower-level technicians to keep projects on task.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Skills
- Customer Service
- Prioritization
- Critical Thinking
- Coordination
- Team Development
- Safe Cleaning With Chemicals
- Sanitation Practices
- Housekeeping
- Active Listening
- Cash Handling
- Excellent Communication Skills
- Work Prioritization
- Cleaning and Sanitizing
- Problem-Solving
- Team Collaboration
- Responsible and Dependable
- Cleaning
- Attention to Detail
- Clear Communication
- Team Building
- Following Instructions
- Positive Attitude
- Money Handling
Timeline
Customer Service Representative - Conduent
11.2021 - 06.2022
Janitor - Sizemore
10.2020 - 04.2021
Skilled Games - Sweepstakes
01.2019 - 08.2020