Dynamic Office Administrator with a proven track record at Smith Manufacturing, excelling in project management and financial reporting. Expert in vendor negotiation and event planning, I consistently delivered high-quality results while fostering a collaborative environment. Recognized for my attention to detail and ability to adapt, I thrive in fast-paced settings.
Overview
33
33
years of professional experience
Work History
Office Administrator/Coordinator
Smith Manufacturing a Graco Company
Pompano Beach, FL
07.2018 - 10.2023
Administrative and operational responsibility to the Plant Manager and staff
Ensured all incoming emails, telephone calls, written correspondence, and inquiries are handled in a timely and professional manner
Arranged travel (flights, hotels, rental cars)
Prepared business and financial reports, including accounts receivable, accounts payable, inventory
Meeting and event planning
Established and negotiated all vendor/supplier agreements for office resources and equipment
Plant purchaser and planner
Administrative Assistant
Cedarwoods Townhouses Homeowners Association
Pembroke Pines, FL
06.2013 - 07.2018
Provide Support to the Property Manager and Board of Directors
Prepare business and financial reports, including accounts receivable, accounts payable, petty cash, balance checkbook and reports as required
Prepare monthly newsletter for the community
Answer Phones
Accounts Payable
Accounts Receivable
Open Mail
Wants more of a challenge
Executive Office Admin/Manager
Classic Tents
Hollywood, KY, FL
05.2004 - 03.2013
Company Overview: (Company Relocated/Closed)
Administrative and operational responsibility to the Vice President of Sales and Vice-President of Operations
Ensured all incoming emails, telephone calls, written correspondence, and inquiries are handled in a timely and professional manner
Arranged travel (flights, hotels, rental cars)
Prepared business and financial reports, including accounts receivable, accounts payable, inventory
Meeting and event planning
Established and negotiated all vendor/supplier agreements for office resources and equipment
Designed and developed company-wide policies and practices consistent with company values
Created and promoted an uncompromising ethical culture, and use company values to drive business decisions
Developed, implemented, and documented best practices and maintain/improve overall quality of service delivery
Managed and oversaw outside agencies
Negotiated third party vendor contracts with hotels and industry purveyors
(Company Relocated/Closed)
Office Coordinator/Administrative Assistant
State of Kentucky, Cabinet for Families and Children
Frankfort, KY
05.1990 - 06.2003
Acted as a liaison between staff and the Director and responded efficiently to requests and inquiries
Extensive customer contact, effectively providing total quality service to all clientele
Set the standard at all times in professionalism, appearance, and attitude as expected of all colleagues
Recognized for attention to detail and consistent ability to meet/exceed performance standards
Flexible/adaptable to rapidly changing project requirements and accomplished a high volume of work within strict deadlines
Consistently provided the highest quality services while meeting/exceeding deadlines and quality/performance requirements
Also worked as a Social Worker and part of a team of hand-picked internal consultants focused on internal problem solving and implementing process improvement initiatives within the department
Accomplished a high volume of work within strict deadlines
Recognized for quality work, attention to detail and follow-up
Help Desk/Technical Support Specialist
State of Kentucky, Cabinet for Families and Children
Frankfort, KY
05.1990 - 06.2003
Initially hired as a Clerk and progressive promoted to take on greater responsibility
Hand-picked to work in the Office of Technology Services to spearhead the implementation and ongoing support for new computer systems within the organization
Oversaw a team of 14 support representatives to troubleshoot network issues both over the phone and on-site
Handled requests for assistance on a variety of technical needs including installation, troubleshooting, operating systems, network issues, modems and routers, and security issues
Ensured the delivery of high quality service while maintaining business productivity and efficiency
Fulfilled requests, conducted troubleshooting, and resolved and escalated issues that arose
Performed software installations and upgrades, adding users to networks, password assignment, relocating computer systems, providing training on new applications, technical support, and workstation maintenance/repair
Supported daily issues that required in-depth research and complex problem resolution
Met or exceeded all departmental metrics for customer satisfaction, productivity, and service
Promoted
Education
Bachelor of Science Degree - Social Work
Kentucky State University
Frankfort, KY
Skills
Project management
Financial reporting
Vendor negotiation
Event planning
Travel coordination
Accounts payable
References
References available upon request.
Timeline
Office Administrator/Coordinator
Smith Manufacturing a Graco Company
07.2018 - 10.2023
Administrative Assistant
Cedarwoods Townhouses Homeowners Association
06.2013 - 07.2018
Executive Office Admin/Manager
Classic Tents
05.2004 - 03.2013
Office Coordinator/Administrative Assistant
State of Kentucky, Cabinet for Families and Children
05.1990 - 06.2003
Help Desk/Technical Support Specialist
State of Kentucky, Cabinet for Families and Children